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Color Set
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66,541 Verificado Comentarios de clientes |
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Not the color I wantedI loved the packaging and the price and the personal level and the overall idea! Unfortunately, I thought with the color I chose (copper blond) and the color I had (light brown), that I would get the right results but instead it turned my hair a dark red. I had better luck using Sally products to receive that same color. So I was very upset. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results. Per our Satisfaction Guarantee, we would love to discuss how we can improve your eSalon experience. We will be reaching out to you shortly to assist you further. |
I was not satisfiedSo i have shoulder length hair and very thick and frizzy. The dye did not dye my whole hair completely. I made sure to follow the instructions and everything and the previous color i had on is still on my ends, so no it didn't die my end it just dyed my roots. So i wasn't satisfied.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTania- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No 100% guarantee! Buyer bewareI placed my order and provided a picture of my hair. The color arrived and I tried to apply as directed, however, there was not enough product to fully cover my hair. After the application was done and my hair was dry, the color was not what I ordered. I contacted the company and they apologized and provided me with a credit for a free order. When I tried to place my order to receive the color i had originally wanted, I was told I could not get enough color to fully treat my hair due to the length. The credit only covered the roots and one bottle of color. The only time I could receive the second bottle needed to color my hair at no additional cost was during my initial order. It would now cost me $10 more to get enough product to color my hair. That seems ridiculous to me. First, I provided a picture of my hair length on my first order. I was unaware I would need additional product at that time since it was my first time. I should have been told I needed more product then. Second, the color provided was incorrect, this was not an error made by me. I was sent the wrong color. Why do I need to pay more money to get it corrected. Shouldn't this be considered my initial order? - No refund was offered. I let them know I would not pay any additional money. My only option then was to cancel my order. I would not recommend buying from this company or beware, there is no 100% money back guarantee. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color FadedWithin just a few days of coloring my hair the color had faded so bad the ends of my hair were pink. I had to have my hair professionally colored and cut as I had job interviews the following week, and did not think pink hair would make a good impression, so not only did I spend the money on hair color from this site, I spent another $70 to get it fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Fur coat with no knickersThe system was very good but sadly the longevity of the hair dye was dire. My usual high street purchased dye last a lot longer than this dye which is very sad as I'd have loved to have continued with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeryn - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Disgusted!Excruciatingly disappointed! Thankfully I realized my roots were going to be much darker than my last coloring. I was able to even out the color by adding shampoo to my remaining color and applying it after 10 minutes of process time! I'm at least 5 shades darker than where I had been with no red as was my preference. My hair isn't in any better condition then when using Preference brand products. I no longer wish to be a customer and have canceled future shipments. Thank you for the opportunity to try your product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenney- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
SadHappy with my hair color for the 1st week then it turned blah blah and it felt like it killed my hair bad. Super sad with this hair coloring product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShania- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
My hair turned red not copperI wanted to have my hair color similar to what it as when I ordered but the system said I had to do copper before I could do the same color my hair was because my roots were so dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
To darkMuch darker than expected, but the quality of product seems excellent so I will try with another color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEydie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Good Service, product quality poorI really like the concept of eSalon and was keen to find a higher quality hair coloring option that was less expensive than visiting the salon. Tried coloring 3 times- liked the intial color- but within 2 weeks the color had changed drastically. Appreciate the good customer service I received, but this product did not work for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |