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Color Set
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66,541 Verificado Comentarios de clientes |
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Disappointed :(Unfortunately, the hair color made my hair feel very dry and brittle after using. I was really surprised by this, because I had such high hopes for esalon. I have cancelled my future shipments. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have contacted you for a color reformulation or refund, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Works great- wrong colorThis product was easy to use and worked well. The directions were easy to follow and my hair was left in good condition at the end. I am somewhat disappointed in how dark my roots are. I don't know if I just chose the wrong color to begin with, but I don't think I will use the root color again. I know I can not lighten it up now and will need to wait for it to fade or grow out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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turns dark brown hair ORANGEhow do you sell brown hair dye that comes out orange? nasty cheap product. never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see that we have reached out to you regarding this matter. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as good as advertised.I tried to follow the directions as closely as possible. It wasn't as easy as they made it sound. Coloring in sections wouldn't be my first choice of application. Would have been better if they instructed to put it on all at once and work it through with the hands. It covered my gray well at first, but faded out of the gray strands pretty quickly. Not impressed with overall performance. But the price was good just to try it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not qualityNot the quality I expected from all the hype. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Found it difficult to wash outI found this hair colour really difficult to wash out and the texture of my hair was strange after applying it :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrene- We’re sorry that you were unsatisfied with the texture of your hair after coloring. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
gray coveragethe color is nice but the gray coverage is not enough; still having resistant gray coverage, would like more coverage, and shine. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana- We apologize that you were disappointed by the gray coverage of your hair color order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color doesn't lastI purchased this about a month ago. At first I loved it the color was awesome, looked natural and didn't smell bad while we put it on. But the color faded away rapidly, even when using color safe shampoo and the recommended conditioner. Within 3 weeks it was gone from my hair. I don't wash my hair every day, I do condition it however, and it was the conditioner that I got with my color. I'm going to give it one more try, but I've been really disappointed with this product as far as staying power. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
ColorIt wasn't the same color I had been getting, it was more red, the shampoo was thicker and the color was thinner more runny, it turned out pretty tho, just letting you know it wasn't the same as what I had been getting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa- We appreciate your review. At eSalon, we prefer a gel-based formula because it is spreadable and allows clients to purchase more color at less of an expense. We understand that gel-based dye can be a bit more runny than clients who prefer cream might be accustomed to. If you ever need application tips, our experts are here for you. |
Just not salon color and not for meI expected salon color as I color other friends hair w professional color. This was just not a great color. I expected better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |