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Color Set
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66,615 Verificado Comentarios de clientes |
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Red red redWaaaay too red, it was awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRandi- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color fadesI feel like the color fades too fast, leaving hair very dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your complimentary reformulation before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
ReviewIt made my hair greasy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
GoodDoesn't give me the grey coverage I like. Doesn't last on my roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Doesn't lastI actually loved the color when it was first done, even though it was a lot lighter on the grey than everywhere else. But it has been less than two weeks since I did this and the grey is already showing through the color. It actually looks like the color is washing out, it is much lighter and duller already. I do use a shampoo for colored hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair texture when using this productOverall I am dissatisfied with the texture of my hair after I use the permanent hair color. My hair feels like hay. I have never experienced this texture with a professional color or color from a box. I was satisfied with the longevity of the color in regards to keeping my grays covered on my first color but this time, my second time, at about 5 weeks I started noticing the grays showing through. Covering grays was the main reason for my trying esalon hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMindy- We’re sorry to hear that your hair felt drier than normal after your application. Since you indicated that you were unhappy with the texture of your hair and color fading to fast we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
CareyI wish the color had less red and more blood in it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great quality but color didn't match. Needed a darker Brown.Color was too light for my roots, the picture of the model with brunette with highlights is very close to my color. The product is great quality but definitely not my color! Had to go get a box at store to have my color darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Loved the colorColor was perfect but it faded completely out in three weeks and severely damaged my hair. I reached out to the company. They asked me to contact my color specialist about changing the color before I ordered next. No mention of what to do with very dry hair. The color that was sent to me was not the problem. Fading and damage was. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We apologize that your color results faded faster than you were expecting and you hair felt drier than normal. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color not what I wantedThe color pulled red and is not what I was expecting. I'd like to have a refund or a different color sent to me in place of the color that didn't work for me. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa- We’re sorry that your hair color did not provide the results you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |