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Color Set
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66,615 Verificado Comentarios de clientes |
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Unhappy customer- BAD MIX!The first two mix were fine no problem with the hair color. The last mix was awful. After trying to rinse the application out of my hair the product did not come off. It turned muddy and sticky. It felt like muddy wax in my hair. I couldn't comb or brush my hair. I was humiliated because I had to go to work the next day. I couldn't get this product out of my hair. The next day on my lunch break I went to a salon near my work and paid for them to wash my hair ( costing me another $20.00) and it got some of it off but It was still in my hair. It took about four to five days to really get this product out. I did talk to one of your representative and they did credit my account for the hair dye but couldn't credit me for the salon wash. The representative did say it was a bad mix. I am really afraid to try your hair dye again so I will be discontinue my order with you. This has cost me time and money and emotional stress. In this time and era your appearance means everything especially when your at work. very unhappy customer! unsatisfied customer! Lissette 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLissette- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too greenUnfortunately I'm not happy with it. My hair turned into green instead of blond. Please turn the mixture into more light and more blond (not red). Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNic - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
runny and bad coverageI rather spend $10 on Nice and Easy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It sounds really goodI am anxious to try this hair color but before I got a chance to try it they auto shipped another one. Beware of this before you sign up! For this reason I can not give them a good review at this time! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathie- Thank you for sharing your feedback with us. We’re currently offering new clients an exclusive 50% off when you sign up for the Plan (Autoship). Our service is a way to get our hair color at a discounted price s an added bonus, when you’ve enrolled in the Plan, you’ll still save 20% off future hair color orders from our full price. We have reached out to you regarding your order to ensure that your color is just right! |
Turned my roots orange a second timeWhen I signed up I downloaded a picture and told them my roots always turn orange with any processing and the formula needs to be adjusted for that. First coloring, orange roots. Reformulation, still orange roots. I was doing as better job coloring myself from Sally's I did not have orange roots. I tried this service for the convenience of not having to mix my own color but it almost ruined my hair. Back to Sally's. I made them refund the cost of both colorings 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Hair color/coverageI like the color of my hair after dying, however, I don't like how my grey hair along my part is brassy/orange. It also doesn't cover my grey for more than 1- 1/2 weeks definitely no more than 2. But I do like the overall color. This has been the best of all of my changes, but still not flawless. I do appreciate all the effort put into making the changes, and again this has been the best. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- Thank you for sharing your feedback. We are want to work with you to make sure that your color is juts right. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Never received orderThe tracking area said it was delivered April 20, 2017 to my mailbox - but I don't even have a mailbox! I have a slot in the door. It was not left on my porch or in my screen door. I am very disappointed as I really wanted to try this product out. I'll just keep coloring the way I've always colored. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- Thank you for sharing your feedback with us. We see that you have contacted us and we went ahead and processed a replacement order at no additional charge. We look forward to hearing your feedback once you have tried your custom color. |
Red red redWaaaay too red, it was awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRandi- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color fadesI feel like the color fades too fast, leaving hair very dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your complimentary reformulation before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
ReviewIt made my hair greasy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |