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Color Set
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66,591 Verificado Comentarios de clientes |
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HorribleThey Changed the color I asked for which ended up being a ugly ash blond . Dried my hair so bad it is now so fried idk how I'm going to get it healthy again. Ugly & dried out thanks guys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Gray coverageI was under the impression that it would cover my gray hair. I don't have very much gray so I didn't think this would be an issue. Once I was out of the shower, the gray hair was still visible. I am not happy with how my color turned out at all. I was actually excited to try this and disappointed with the outcome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color the roots onlyI would like to tell you that the formula you sent the did not cover my gray. I did follow the instructions did not do what I was expected. Please cancel my membership Thank you. Lourdes Curry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color darker than expected, product hard to remove from hairThe color is darker than expected. supposed to be light golden brown, on hair looks like dark 'golden' brown. very difficult to get product out of hair. felt very slimy and although shampooed twice, hair still kept the slimy feeling. I can get used to the color, but not the feel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re sorry that your custom color came out darker than expected and that it left your hair feeling slimy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair color wrongAwful. My hair looks terrible. To dark and my hair has different colors and did not color my greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
first time useddidnot lighten my hair in anyway just went dark brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We're sorry the color wasn't as light as you wanted. I see you've spoken with a representative who is working with you to lighten your hair and get a free adjusted color. We hope this next color is picture perfect! |
Making things rightReceived 2 colors one for roots and 1 for ends. I was clear I only do root touch ups between color with my stylist. Did not color grays well and instruction were not good for touch up only. Giving this one more chance. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe apologize for any miscommunication regarding your instructions. We see you've spoken with one of our associates and we sent you a replacement color that should better suit your needs. We're sure you'll love it! |
Great coverageThis product has great coverage but it leaves a film on your scalp/roots that takes quite a while to scrub out. I had to use my nails .. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosReanna - Thank you for your feedback. We apologize for the difficulty you experienced with removing the color residue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
HORRIBLE PRODUCT, NO REFUNDS, KEEPS BILLINGI have colored my hair for 22 years with L'Oreal Excellance. I even use their Age perfect, but they don't have a reddish blonde color to cover my gray. Gave this product a try, BIG MISTAKE !!! The color didn't cover properly, and for the first time in 22 years of coloring I had hair that felt DRY & BRITTLE. I have tried for months to get a refund but they just keep sending this inferior product and keep billing me. DO NOT BUY THIS !!! They take your money and send you CRAP !!! Stick with your regular product 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanne - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling dry and brittle. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Great feeling hairThe color was too dark but the ease of using it was great and my hair felt wonderful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacquelyne - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |