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Color Set
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66,591 Verificado Comentarios de clientes |
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Not for meWhen I first signed up for this site and original hair color I loved it, but stopped using this product and had professional doing my hair for several months and it got spendy so decided I'd try this again, but this time it never seems to get my roots and I keep trying thinking I have done something wrong. I should have canceled the first time instead of trying a few more times with same results each time and roots just won't take the dye. Also, i can't seem to ever wash it out of my hair. I have never had any product clump together n stick to my hair like that when washing it out! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMara - We’re sorry that your hair color was difficult to wash out. Since you have expressed that you were unsatisfied with our product and the results, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DissapointedI did not like the colour and my roots are already showing through ! I do not want a repeat order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie - We're sorry to hear you were disappointed with your custom color. We see that you've already spoken to our color and care team, who have issued a credit for a free reformulated color. We hope this new color helps you meet your hair color goals! |
ColorAt first i was satisfied with the color now is not covering my gray hair..dont know what happend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We're sorry to hear your new color didn't cover your grays as well. We're happy to work with you on a new formulation that will give you better gray coverage, so we've added a credit for a free order to your account. Look for our email for more info. |
Did not cover Gray hairThe color was nice as I ordered, but it burned my head even though i set timer, it did not cover my gray for more than a day, and my hair felt dry and brittle too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMercedes - We're so sorry to hear the color didn't give you your desired results! We see you've already spoken to one of our licensed colorists who helped you find a solution to your problem. We're glad we were able to help you! |
Love color, Dislike rinsing processI've been a customer of your hair color product for several years and have always been satisfied with the custom hair color I've received, as well as the better condition feel of my hair compared to previous products I've used. There is one issue that I've yet to resolve successfully - upon each initial application, I've experienced difficulty in rinsing the color out of my hair and scalp. Globs of hair color stick to my scalp so that I have to use my nails to scratch it out, even after I've used your shampoo to rinse out the color. I've just spend about 15-20 minutes today trying to rinse the color out and I still feel there is residue still sticking to my scalp and hair. Help! Do others experience this too? Any suggestions you have to remedy this situation will be appreciated. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We’re sorry that your color applications have left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We have reached out to you with our recommendations. |
UnflatteringNot what I was expecting when I bought the product. I was dissatisfied with the color and lack of sheen. I used as directed in the instructions but did not achieve the color I desired or the lovleliness. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy Melissa - We're sorry to hear you weren't satisfied with your color. We make each color custom with pure tones, and we'd be happy to send an adjusted color to meet your needs at no charge. We've added a free hair color credit to your account. Look at our email for more information. |
Beyond Horrible Hair ColorProcess was ridiculous in 2 steps. Left my hair dryer than it has EVER been in my LIFE. Color was horrible. Bad product all around. I give it negative 10 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We're sorry you had a negative experience with our hair color. Since this was your first color application and you asked for vibrant tones, we suggested a multi-step application process to give you the vibrant golden tones you were looking for. We see that one of our associates has already reached out to you to help you with the color and dryness and we have sent you a complimentary deep conditioning mask to bring your hair back to silky smooth perfection. |
Cancel my accountI never received a response back on my request. I am dissatisfied with your company. Please cancel all future orders! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorThe color shaded quickly and it is not the same as it was at the beginning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too darkNot really happy with colour. I look and feel like it is too brown for me and not close enough to my natural colour. The roots are too dark. My natural shade is an auburn with quite a lot of vibrant copper running through it. This doesn't suit me at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNuala - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |