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Color Set
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66,591 Verificado Comentarios de clientes |
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Hair color and ease of use was misleading.The color was not what I picked, and the actual use of the product was not enjoyable. My daughter followed the directions completely and when I went to rinse out the product, it was a gooey mess. I had to wash it 2 other times, after I used their shampoo just to get it unsticky. The dye still is not out of my hair as it transferred to the towel when I was drying it. I will have to shampoo it again before bed as not to get it all over my sheets. I won't use this again. But the customer service was excellent and I want to Thank them for prompt resolution to my problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We’re sorry that your application left your hair with a unsatisfactory residue and the color was not as expected. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're happy that we were able to provide you with a resolution. |
Grey not coveredHi - Love the packaging. I am disappointed in the grey coverage however. The grey at my roots (especially at the temples) did not get covered or reduced from your product. Yes - I followed the directions - I have been coloring my own hair for ages. I'm going to go ahead and switch back to Schwartzkoff Ultime color as it covers my grey better. Glad I tried your product though ... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong color - hair feels dryDo not wish to order again. Other brands provide better feel and coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DryingThe kit was super cute with great accessories. The color was perfect, however very drying 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We're so sorry to hear the color felt drying. We'll be adding a complimentary Keepin' It Rich Moisture Mask to your next order. Use this before and/or after coloring to keep your locks smooth and silky. Look for our follow-up email for more information. |
Not the color I was looking for!!With my initial order I was looking to lighten my hair a bit, not just cover the little bit of gray I have. I have medium brown hair and the color I was given made my hair a bit darker rather than lighter so I was not pleased. I want to go lighter for the summer months not darker!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Difficult procedureI have no one to help me use these products. I should have realized that help would be needed to color my roots only! I will still accept delivery of the 5-31 shipment but I wish to cancel later orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We're sorry to hear you had difficulty coloring your hair. If you need help applying the color, you can always call the toll-free number located on your instructions to peak with a licensed colorist and get application tips. We also have many client who take their custom color to their stylist to save money. |
Like the colorI loved the color but roots have faded fast and when I colored my roots it was a darker than the rest of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too Expensive/Too DarkI used one bottle of your product and have since received two others. I do not want to use the others as I feel the color is definitely too dark and expensive for what you get. I want to cancel asap as I do not plan on using the other two bottles I have as I feel this product is very harsh. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We're sorry to hear that your color was too dark and expensive. We're always looking to improve our service and products, and truly value everything our clients say. We see that your colorist received your feedback and was able to further assist you. |
Not for meWhen I first signed up for this site and original hair color I loved it, but stopped using this product and had professional doing my hair for several months and it got spendy so decided I'd try this again, but this time it never seems to get my roots and I keep trying thinking I have done something wrong. I should have canceled the first time instead of trying a few more times with same results each time and roots just won't take the dye. Also, i can't seem to ever wash it out of my hair. I have never had any product clump together n stick to my hair like that when washing it out! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMara - We’re sorry that your hair color was difficult to wash out. Since you have expressed that you were unsatisfied with our product and the results, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DissapointedI did not like the colour and my roots are already showing through ! I do not want a repeat order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie - We're sorry to hear you were disappointed with your custom color. We see that you've already spoken to our color and care team, who have issued a credit for a free reformulated color. We hope this new color helps you meet your hair color goals! |