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Color Set
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66,591 Verificado Comentarios de clientes |
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Good color but be carefulI loved my color but soon after using this my hair began to fall out. I thought it was other things and tried to remedy it. But it has continued and nothing seems to help. I have now stopped using the color but my hair is definitely much much thinner. I'm really worried that it has done permanent damage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany- Thank you for sharing your feedback, We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and we recommend consulting with a physician prior to coloring your hair again regarding any outside factors that may be causing hair loss. |
Matte Ash Brown = REDthe color was standard do at home hair color. I was pleasantly surprised that I didnt need both entire bottles as I usually use two packages of color because I have a LOT of hair. however, the color was not at all as expected. I dont know if the browns have lightener in them or what, but I was trying to go slightly darker and ashier than my normal hair color and instead went slightly lighter and with very red undertones. There's nothing "ash" about this color! Very disappointing. The dye itself was also very drying for my hair and there wasn't nearly enough conditioner in the little packet to re-moisturize, so I ended up having to do a deep conditioning mask to re-moisturize my hair and make it back to normal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDevon- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
hair colorMy hair turned a awful color will not ever order again!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoris - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not covering greyDespite following directions, including wait times, I still have the pesky grey hair trying to peek through. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTabetha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not the good colorhello, i need a color like the photo i updated today is it possible? thank you sophie 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophie- Thank you for your comment. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It's a two person job / go to a professionalI ordered a color slightly redder than what I was originally and I ended up with red roots and dark brown lengths it was a mess and it being a holiday weekend I had to go buy another color to cover it. I guess if you have someone to help you "paint" your roots it may work better. But I have shoulder length hair and a lot of it so doing just my roots and seeing that the back was properly covered was impossible. And I did follow the directions exactly and I did contact them about the horrible turnout they responded within a day, but it being a weekend I had places to be and couldn't wait for their reponse and then them telling me they'd needed pictures I am assuming so they could send me a fix for the issue, like I said I wasn't going to walk around looking like a skunk so a trip to Rite Aid was all I could do to fix it. I am extremely disappointed as I've seen so many youtubers rave about this product but then again they are sponsored, and if they'd had a similar issue to mine they could have had it fixed even professionally and gone on with their video saying how amazing it is. I guess there is a reason none of them stick with it and all the ones I've watched go back to the professionals after one use. It's also very messy. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color started out great, then faded. Customer support faded, tooI was really nervous at first, being that I was new at coloring my hair and I was going from blonde to mahogany. The resulting color was stunning! The instructions were spot on (follow them to the tee and you won't be disappointed!) and easy to follow. Unfortunately, by the end of 2 weeks, the ends of my hair (a chin length bob) had begun to fade. By the end of 6 weeks (the time I'd chosen between colorings) my stunning mahogany on my ends and the middle had gone to a lifeless medium brown. OK, so I expected the recoloring to fix this. After following the instructions given in my first recoloring, my faded ends remained, and were even more visible now in that my roots had been revived to the beautiful mahogany. I contacted customer service, who asked me to send pictures, which I did. I immediately received an email confirming receipt of my pictures, saying someone would be "reformulating my color". Huh? That doesn't help me now. As a result, I've decided to discontinue my relationship with esalon.com. It's just not a great fit between us. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorIt was a little dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We're sorry to hear your order was a littler darker than you wanted. We see you're already working with your colorist to formulate a new color. We can't wait for you to try your new custom blend! |
Doesn't workWent through the process of picking my hair color, thickness etc...all this color did was add a browner tint to my hair. Nothing like the picture/coloR I choose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShutha - We're sorry to hear you weren't impressed with your first color application. We've added a free order credit to your account so you can try again with a color adjusted to bring more of a pop to your color! Look for our follow-up email for more information. |
Hair productsJust fine until you try to xl your account! In NO PLACE can you xl out of the system and remove your credit info!! I even went to EDIT to try and take my card info out and removed everything only to have it all return, my credit card number, my address and my phone number! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We're sorry to hear you're having trouble changing your personal information. We'd be happy to help you control the information in your account. We're sending you an email with further instructions. |