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Color Set
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66,591 Verificado Comentarios de clientes |
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Disappointed 😔This didn't do anything different from buying the regular hair dye at Walmart or any store in fact I got better results from the dye I buy anywhere else. I was not happy with this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
1st orderI tried the color. 1st it broke my scalp out with some type of sores. I must have been allergic to something in the hair dye!? . . . I DO NOT, NOR DID I WANT ANOTHER SHIPMENT SENT TO ME! Especially after such a BAD EXPERIENCE with not only the hair dye itself, the COLOR was NOT AT ALL WHAT I THOUGHT, ORDERED OR EXPECTED. I DO NOT WANT ANYMORE HAIR COLOR FROM YOUR COMPANY. I ALSO EXPECT A FULL TOTAL REFUND FOR the shipment that was NOT SUPPOSED to be shipped out to me again to begin with. J. Russell 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
I didn't like the productI followed the instructions sent to me with my kit and once my hair was dry from rinsing I didn't see a difference in color from my natural color. I waited a couple days to see if it may settle but it didn't happen, so I'm not satisfied with the color, so I wish to cancel my account. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHermine - We’re sorry to hear your initial order turned out differently than you expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience and hope your reformulated color better suited your coloring needs. |
Completely DisappointedI had such high hopes for eSalon. I am more frustrated with my hair after using their products. I actually cried because I was so disappointed. I wanted to color my hair a dark chocolate brown. But it looks nearly the same as when I started. I followed the directions. I did what I was told to do. I want my money back. Not worth the time, tears, or disappointment. Though I used the shampoo and conditioner in my hair, when I got out of the shower there was dye still at my roots. I had to go back in & literally scrub my hair. I have curly hair so this caused a lot of frizz. Just overall so sad this didn't work for me. I was looking for a solution to my hair woes, not a bigger problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatasha - We’re sorry that you were unsatisfied with the outcome of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We look forward to hearing your feedback in the future! |
Never againI was so excited to try a new hair color. Issue was not with kit but with the residue left behind. My hair is gummy and has a thick paste residue. I've washed my hair multiple times and it is not coming out. To top it off it didn't cover my gray at all. And my hair feels like straw. And yep followed instructions exactly. So frustrated with the situation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica - We’re sorry to hear the coverage of your custom color came out differently than you expected and that your hair feeling gummy after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Wrong ColorI decided to give esalon a try due to their advertisement of custom just right color. I like to color my hair with chestnut undertones & loathe, for myself personally, red undertones or highlights of any kind. I conveyed this on my preferences and even detailed a note to that effect and after I dyed my hair, it was filled with ugly red undertones. Now I have to keep dying over this hideous mess until it clears. Hopefully by December. My personal experience with esalon is that they have a great concept & I love their packaging, but they just don't know how to follow through and do what they advertise; to give you the color you want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBerta - We’re sorry that you weren't satisfied with your initial color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope you consider using our service again in the future. |
ColorI am not pleased with the color. I asked to cancel but it has not been done. The gold is to yellow and not natural at all. It looks so fake in the daylight. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeorgia - We're sorry to hear you aren't happy with the color! We'd be happy to send you a more subtle golden tone to give you a natural glow! We've added a free order credit to your account. Look for our email for more information! |
color great - howeverit truly dried out my hair - which is already harsh and dry - even more! Just not for me.. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not what I expectedThis came with enough product to apply. But my roots and ends are different colors! My roots are the color I wanted (dark brown), but my ends are more of a murky black. Thought it was a trick of lighting, but alas it is not. I was really hoping to love this!! Needless to say, I do not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Need color change!Tried this color again and it's just too red for me! Please adjust my next order and remove the color that makes my brown hair red! Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We're sorry to hear your formulation was too red! Your colorist has formulated a new shade that will help with this. We can't wait to hear how you like your new custom blend! |