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Color Set
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66,591 Verificado Comentarios de clientes |
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Color made my head itch.I have used this color for two years. My color was updated several times. For the last 3 times I used it, my scalp would itch and feel raw for at least a week. Had to stop using it. Too bad because I loved the color and the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for recent color and reached out to you with more details. |
Hard to wash outThis product is very hard to washout, I had to wash my hair 3 times to get the stickiness out 13 de 13 personas encontraron este comentario útil. ¿Y tú? |
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Does not matchMy desired color has not been met and this is my second try...at first try my roots turned a bright brassy blonde color(not matching my red hair, then the second batch turned my roots a slightly darker blonde(still not matching my currently red/coppery color). 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Coloring goodRoots go gray to fast 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDia - We're sorry to hear the roots are going gray too fast! We see you've already spoken with your colorist who has created a new color that should last longer. We're glad we could help you find your perfect match! |
The smell was unbearable and it left my hair dryI have been using Madison Reed for the past 6 months and I thought I would try eSalon but although I liked the color, the smell was bad and my hair is so dry now. I would like my money back. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryAnn- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not very goodDidn't like the way it left my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmella- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedI ordered a cool dark blonde for my medium brown hair. After dying it, they looked pretty the same, beside brassier tones. (wich I'm not a fan!) The concept itself of a custom color is bomb, but if you want to go lighter with esalon, it may not be a good idea... 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexis- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great color, but 1 big issueThe custom color shade was good. The big issue for me was the way my hair felt after coloring. I followed the instructions down to the last letter-but it left my hair feeling over processed and damaged. My hair usually feels especially silky and looking great after coloring it. I wasn't sure, so I ordered it again and had the same outcome. I've decided not to reorder and am canceling my membership. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Sorry but didn't cover all grayAlthough I did notice the nice color on the majority of my hair, the roots that has gray were not all covered. I waited to write this review after I had washed once just to make sure. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTennille- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Brassy colourSome tones are nice in this colour , but overall it's not for me . I felt I instructed for a darker colour. I have found it's faded on roots and some places it didn't cover well. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |