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Color Set
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66,591 Verificado Comentarios de clientes |
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LastcolorAlthough I followed the instructions the color did not cover the grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Horrible and artificialMy color came out nothing like what was indicated. My previously dyed color is just a step lighter/brighter than natural so I thought I would try maintaining it at home - what a mistake! It significantly darkened my hair, and looked so fake I had to remove the dye the same day. Back to a real salon for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We're sorry that your initial color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account for the cost of your color. Again, we apologize you weren't satisfied with your initial formulation. |
Hair color kitLeft my hair looking too dry and not the color I choose 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda -We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Dull colorI though the color was not bold enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very DisappointedColor is way too dark with too much brown. I asked for more red but it seems I just get more brown. I'll stick to off the shelf colors, they are more predictable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMchelle -We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Inconsistent colorWhen I received the first package the color was great but as packages continued to ship the colors were always off. My hair color dye went from darkest brown/black to a brown which is not what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SO disappointedI was hoping to give up the expensive salon trips and do my own color at home. I had recently transitioned from single process to balayage and loved the results. I didn't love the grey hairs so I figured I would give esalon a go. I hate the color they formulated and the greys are still visible. Now I'm stuck with a permenant color that I will have to either suck up and grow out or sink big $$$ into a salon fix. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Pros & consI like the product & results were very good. It feels a little pricey for touch up. I asked to be removed from auto reorder program but received the product anyway. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelody - We're sorry to hear you feel our color is too expensive. Our salon-grade product is made custom for you by licensed colorists. We're contacting you further to confirm that your service is off and assist you further with your account. |
Color faded after only a few weeksThe color has almost completely faded or washed out after only a few weeks, despite the fact that I use color safe shampoo/conditioner and I wash my hair every 2-3 days. Not pleased. I will not reorder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great idea but yucky productThe idea of this company is great but this actual product is gross. It's thick and chucky, hard to rinse out. I took 3 days to get it off, I'd itch my head and have dye under my nails. Makes me sad, I had high hopes.. 😓 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBree - We’re sorry that your custom color left your hair feeling thick and chunky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |