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Color Set
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66,591 Verificado Comentarios de clientes |
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Not the color I wantedThe color sent was darker than the pictures...I need a brighter red. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
While I love the idea, it's not for meWe tried twice to get my color correct and each time my hair turned straw-like and reddish. I really wanted this to work, but it just made my hair a lot worse. Not willing to try again. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience. |
Not for meI really wanted to love this product but it did not do the job. Within a week I would see gray hairs and it left my hair very dry. Not worth the money. 2 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyn J- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair colordo not want any gol 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillian K.- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Dries my hair outDries my hair out too much 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte -We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
SmellsOdor was so strong couldn't use product. Ended up throwing it away. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Wrong color. Only one because I don't like the last colorWanted a lighter color 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I really wanted to like thisI decided not to use the second shipment. Im a light brunette and an not interested in going light blond. Its hard to color my hair because it is in good shape and i dont want to hurt it. Before i was ready to go ahead and try it, the first color had 95% faded. I still had color from 2 years ago November on the last 4 inches of my hair. I liked your concept of having pictures evaluated. The color was shiny. It just faded way to fast. I even used your shampoo and conditioner. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyn - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Too dark!Colored the grey better but it's sooooo dark. I've not gotten 1 compliment. I wanted more red/brown than chocolate. I may have to head to a salon to fix it. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not for meThe color wasn't anything like I thought. It made my roots pink and I am very unsatisfied. I can't wait to return my autoshipped product. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |