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Color Set
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66,637 Verificado Comentarios de clientes |
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Did not cover graysBought to cover grays, but only dyed my non-gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great color but...My friend followed the directions to the letter but the roots ended up a lot darker than the previously colored ends. Aside from the visible line between the dyed and undyed part, the color was amazing. Next time I will have her pull the color to the ends earlier. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
DoneI have been using E-Salon for years, but no more! The quality of the dye has gone down hill. I used to get a beautiful red color that would last for weeks. Now, 2 washings and the red is gone and I'm a dark blonde. Sorry, E- Salon you should have kept the original formula! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLuann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Super harsh on long hairI love the custom color, but the color is very hard on long hair. There is not enough shampoo or conditioner to adequately use with long hair either. My hair looks and feels gummy and stringy for several days after color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
HATE THE COLOR!I tried this for the first time in March. The color was much darker than I would have liked, so I canceled. I then received an email stating the next round was on the way. I called to cancel and told the customer service agent that the color was too dark. She suggested I try it again and I did. What a disappointment the second color was darker than the first. I hate it!!! :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Colour not rightUnfortunately the last colour I had far too much red tone in it so it didn't look good at all 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Was a perfect darkness and tone, for a week or so, but faded quicklyI dyed less than a month ago, maybe three weeks ago. And the colour was super beautiful and rich after dyeing, but now its faded to a lighter dark brown, with orange-y warm tones, which I hate, when I requested a neutral VERY dark brown colour. I think that's an unreasonable time for a permanent colour to fade, espcially when I don't wash every day and I avoid heat and use colour safe products only. This is less expensive than the salon, but takes a while to get to Canada, is more expensive than box dye and lasts a short amount of time. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color way way too dark the pic I sent was nothing like the color I gotColor too dark! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist has reviewed your comments and adjusted your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
It is still to light.I not sure what is going on. I asked you to make it a little darker and that helped. But my hair is still turning orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
The color does not rinse well.The color takes days until it finally rinse off and it was hard to keep it mix because it was not creamy. As I mixed the color it continue to make brake like cottage cheese. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re sorry that you were unsatisfied with our hair color and that it was hard to rinse out well. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |