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Color Set
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66,655 Verificado Comentarios de clientes |
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Wrong ColorI ordered a Dark Blonde Color and now I have orange hair. Not good! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
have not used this one yethavent used this one yet. shouldve stopped order before shipped, money is really tight. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - Thank you for your feedback. We see that we have already adjusted your next order date per your request. We look forward to hearing your feedback soon. |
Too darkIt was a little too dark i need more of thw shine bit too and more grey coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
hair colorroots lighter than rest of hair gray already showing did not cover well but hair is soft 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
DisappointedMy color was darker than I expected and did not fully cover my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStaci - We’re sorry to hear that your color came out darker than you expected. Your colorist has reviewed your comments and adjusted your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to hearing your feedback soon! |
Not happyMy hair is now dry and doesnt look much different besides being over dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Nice colorI love the color on my hair but it washes off so fast it's like if it's a semi permanent color, I explained when I started this program my hair was blond and I was trying to go back to dark but by the time I get my next shipment my hair it's 3 different shades already, I haven't canceled because like I said I love the tone but I think the products you guys use are not the greates.. so happy but unhappy at the same time.. 😕 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLizeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Bad colorI asked to take the red out twice and my hair just got more red. Going to cancel my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ReviewI didn't like your hair color, it was to dark..It also doesn't give me gray hair coverage like I get from my box color I normally buy...I am extremely upset with the fact that I cancelled your services months ago and your company took it upon itself to continue charging me and sending me product without my permission !!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabrina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
ColorMy color faded within 4 weeks. I'm not sure I will continue this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |