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Color Set
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66,689 Verificado Comentarios de clientes |
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Turned my hair OrangeI will not be ordering again. After applying for the second time with a supposedly corrected formula (the first was too yellow and didn't cover grey very well), my hair turned orange on top, yellow on the rest, and I still had grey. I had to see my beautician to have the color corrected. She was not able to completely get the color out, so I have to wait to grow it out. I didn't even want to try the highlights I ordered for fear of huge streaks of white in my orange hair. Sixty-five dollars of product down the drain. When I saw the beautician, she said that the reason my hair turned orange was because of my hair type and texture. Even the medications I am on can change the chemicals in my hair. There is a reason why beauticians go to school, they learn how to treat each kind of hair and know how to ask the right questions. I will never try to save money (ha-ha) and try to do it myself again. Having the color with simple directions is not a substitution for professional application. I am very disappointed. I gave the brand new color and highlights I had just received to my beautician. I didn't want to be tempted to use it again. I don't recommend this product at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We are sorry to hear your color did not come out as expected. As you mentioned, medications can have an impact on hair color results. This is why we recommend always performing a strand test before your color application. We see you have talked to your licensed hair colorist to resolve this matter. We are happy we were able to help. |
Not as expectedMy hair turned out darker than expected and my hair also felt sticky and unhealthy. I was excited about this but I wasn't impressed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and left your hair feeling sticky and unhealthy, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Good color, i loved the copper huesIt blended well with my hair, was not too dark or light. I only left it on for 15 minutes each section of three. My blonde stuck through. The texture ended up being dry. I love the color of the hair on the main page. Am I able to get a blend towards that color? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - At eSalon we are always happy to adjust your color to suit your changing color goals. Your licensed eSalon colorist will update your Custom Color Plan before your next order! |
custom hair colorThe brown part comes out too dark. I would like something closer to honey brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hated itThis was my second box and i absolutely hated it. I have used the red/burgundy color my whole adult life and this second box was no where near what i ordered, turned my hair a brown color and i had to go to a salon to get it re-dyed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
very unhappy. Going to salon to fix tomorrow.The blond did not mesh with the existing color. Instead, it turned somewhat orange. A brassy strange color. I almost wish I had just gotten a super white blonde because that might have looked better. I am not so sure if I will be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
saves money at the salonThe product is great and certainly saves money at the salon but gave it fewer stars b/c I really wish they had an organic option. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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1st time useri liked the amount of color that you receive...definitely has enough to cover all hair however within 3 weeks my roots were really bad again and I'm used to color lasting a little longer than that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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gray coverageDidn't last very long, gray came back quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittiny - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color too dark not staying on roots wanted a caramel colorColor too dark. Not stayng on roots. I wanted the caramel color but it's just not coming out that way. I had light hair and now I have dark hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFay - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |