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Color Set
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66,689 Verificado Comentarios de clientes |
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Color not even close!!!If I wanted dark auburn hair color I would love it. I wanted dark blonde/cool beige. I now have very dark auburn hair. I have been coloring my own hair for years with drugstore box color and always had great luck. I wanted to try something that was supposed to be better - it was worse. Very unhappy right now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
My Hair is almost blackHi, It did take me a while to color my hair but it is almost black. A little too dark and not much red in it. I am not sure if I did something wrong or it will tone done when I wash it! I hope so. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTate - We apologize that your most recent color did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Redheads stay awayOMG. I had beautiful red/brown/gold hair and now i look like Lucy Ball. Now I will have to get a color stripper and get this Tennessee orange off my hair. I ordered a light brown gold and it came out bright orange. I want my money back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst hair product ever.Worst company ever with a product that doesn't cover/ fades after washing. The only reason why it gets a one star is that it would not write a review without at least one star. It doesn't even deserve that. Company keeps your credit card on file for anyone and everyone to access and steal! When requesting a cancellation, company still keeps everything active and open so anyone can access and steal your information PLUS they won't cancel your account. Worst company ever! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDbixfk - Thank you for your review. We're sorry that eSalon didn't meet your expectations. We can confirm that your account has been cancelled and your information has already been deleted. |
Bad CoverageThis color does not cover my gray at all. It highlights it more. I have tried the product three times, It does not work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Coverage✅I love the gray coverage.. However, it seems to really dry my hair out along my temple.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda- We’re sorry that your custom color left your hair along your temples feeling dry. Since you were unhappy with your results, we're sending you our signature Keepin' It Rich Moisture Mask. This powerful treatment contains quinoa seed extract which protects the hair, avocado oil which boosts moisture, and jojoba seed extract which softens and adds shine to your hair. We will reach out to you with more information shortly! |
Does not last very longI love the color but it starts to fade after a week (and yes, I use a sulfate free shampoo). I don't understand why over the counter colors last for over a month but eSalon only lasts for about a week. I have not been able to get a clear cut answer to this question. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosemary B- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I expectedMy roots came out so light I had to redo them. Even thought my allergy test was OK, my scalp was red & irritated. I had to wait a week before redo of roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAida - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
No gloves in boxI was disappointed to find when I went to take everything out to start my process this time that the gloves were missing from my box this time, i actually went back through twice to make sure i did not miss something. I had to stop and go and purchase some before i could color my hair, so i had to wait another week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - We are so sorry your gloves were missing. We are looking into this further. In the meantime, extra complimentary gloves will be shipped in your next order. |
Hair colorMy hair was much drier than what I thought it was going to be, even after adding all of the conditioner. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |