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Color Set
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66,689 Verificado Comentarios de clientes |
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Too dark not as expected.I know that dark brown is DARK but this looked like BLACK. I wanted it to look like dark red brown and it didn't. I am on a fixed income and the price of 20.00 each order is too much for me to handle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unhappy :(Hello, I am so unhappy with the results this time!! It's not my first time. I did exactly the same thing I have always done, but was very disappointed because my grey was not covered at 100% and color faded after the second shower!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMai- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't like itI tried it twice with adjustments, but the color didn't last long and it faded quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
E-SalonI tried the s-Salon hair products and it makes my hair bleed. Two weeks later, my hair was still bleeding from the esalon products. I have stained my favorite blouses, towels my bed sheets and pillow cases. It was so aggravating. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Poor directionsI finally had a chance to color my hair, it took a while because I hurt my right shoulder and can't lift my arm over my head. Anyway, this is the 3rd time using your product and I am just not impressed. I go step by step per the instructions and I am not liking the results. Not covering my gray, and I had over 1/2 the bottle left over and trust me I did exactly as the instructions said, though It did not mention anything about applying the color to the bulk of my hair, only the ends and roots and I used some in the shower as, again, instructed. Not sure if I am going to continue using eSalon to color my hair. Disappointed in Carmichael. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not very goodWas very disappointed in the product. Used it the first time by myself, followed directions & wasn't happy with the outcome. Lasted very short length of time. Thought it was something I did incorrectly so I took it to my hairdresser & had her apply it. Was just as disappointed then also. Color didn't even last 4 weeks--red was totally gone & the gray was back and very prominent. Don't know if something can be done or if it's worth trying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Wrong color!!I sent a picture of my dirty blonde hair with blonde highlights to the colorist. They send me light brown. I figured they knew what they were doing. They did not. I now have brown roots and blonde hair! Help! There's no where on the site to email a request for a new color or advice as to what to do now, so I have to wait until they are open in the morning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not goodthe color I picked was suppose to lighten my hair but it did not - it actually darkened it and the process really dryer my hair out - the texture is like straw - I will leave it to the professionals from now on 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and are currently sending a complimentary moisture mask to you. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the color, BUT there is a BIG problemI have received 4 orders so far and I have the same problem with each. The color is gummy and will not wash out easily. I have to wash my hair 4 or 5 times to get it to feel clean! I have read other reviews that state the same problem, so it is not just me. PLEASE PLEASE do something to fix this! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re sorry that you were unsatisfied because your custom color left your hair feeling gummy. Please check your e-mail, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Great color, horrible waxy residueI've used it twice now and the first time I thought I had a waxy residue left on my hair from the stain guard. I went ahead and tried it again with out the stain guard and still after washing my hair THREE times, am left with a thick waxy substance on my hair and scalp. I want to love this product because the color is spot on but I just can't. The whole point in dying your hair at home is for the convenience factor in between salon trips and this just isn't doing it for me:/ 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCalli - We are sorry about your experience. We've sent you a follow up e-mail with some helpful information. We look forward to your feedback in the future. |