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Color Set
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66,689 Verificado Comentarios de clientes |
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Nice Colour Awful FeelI was so excited to try this new way to dye my hair customised just for me. First issue was that it took a while to get to me, but still came earlier than expected. All in all the colour is great but thats about where it ends. Nice subtle smell, easy process, but afterwords my hair feels absolutely awful, during washing it out and after it had dried. I made sure to try my best and wash it all out but even after drying my hair is so greasy all over and made the back of my head full of tangles. Cool idea but their formula needs a lot more work I think.. Much better results by going to sally's beauty. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate- Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we are sending you our Gaining Strength Color Care Repair Shampoo. This sulfate-free cleanser gently removes product buildup while helping to replenish weakened, stressed-out strands.We hope to continue helping you find hair perfection. Please look out for our follow-up email! |
Color complaintSorry, but I have a complaint about this last order #6532991, Sept 8. I have been using your products for some time now and have been very happy except for this last order. The color just was not the same this time and even hair stylist noticed a difference. The mixture was a lighter shade this time. Don't know what happened but maybe it can be checked before next shipment sent. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlora - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make sure you receive the same great color you have been so happy with in the past. |
Color is wrongI loved the kit and the convenience of it all but I requested ash brown and my hair is so dark it looks black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color not as expectedI chose the "medium pearl golden" which, on my computer screen, appeared to be a medium blonde with a cool, slightly pink tone to it. The result was more of a dark, coppery blonde, kind of an auburn. It's not bad but it's not what I was expecting. I requested to go lighter, but esalon informed me that "previously colored hair can't be lightened." So, it was fun, esalon, but no thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelley- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not my colorMy hair turns darker black. I'd love to have cooler color more of reddish. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Haircolor slightly offIt was a little too deep and a little too red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMerle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Packaging was personalized at perfect!After two weeks of using this product my scalp has not stopped itching. No signs of bumps, but whatever was in this was apparently too strong for my scalp. I will not be purchasing this again unfortunately. I selected a reddish brown over my already processed black hair and the color was not as lifted as I had hoped , but some of the red tones did peek out somewhat. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not HappyVery displeased with how difficult Esalon is having matching the color I'm able to create using in store purchased coloring. It has not been convenient at all for me as their advertisement leads the public to believe. After 4 months I still do not have the color that compliments my natural hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGlynell - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
ReactionI had reaction to this colour as I have very sensitive skin even tiny thing can make it itchy scalp..sorry guys I don't mean to give bad reviews it's probably my skin too sensitive an maybe it's not for me thanks anyways ,happy selling..xxx.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRukhsana- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Again, we apologize that you were unhappy with your experience. |
DissatisfiedIt feel terrible to the touch. As if I applied a container of Vaseline. Difficult to rinse off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKassie - We’re sorry that your hair felt like you applied Vaseline after your color application. Please check your email for helpful tips to avoid this with your next color. Again, we apologize that you were unhappy with your experience. |