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Color Set
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66,689 Verificado Comentarios de clientes |
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So-soThe color looks great with my hair but after washing, a lot of color is lost. After the second wash, I can see more of my original color. The other batches lasted longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNautochia- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not greatThis was my first experience with esalon.com's products and it could have been better, coverage was worse than expected, color looks artificial, and it left my hair a little dry. Product did arrive early and was packaged nicely, I am willing to try one more time and adjust my formula, but if the next one is like this- I'm done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's okay..The eSalon appeal is that it takes all of your hair info and needs into account, then gives you specific choices based on that info that your hair can achieve through a personalized formula. So, I assumed that it would turn out differently/accurately based on the color I chose. The color was nice, but not what I was going for. It definitely seemed like just buying a typical box of store-bought color. To me, it just doesn't seem worth the extra trouble for something I probably could've picked up at Walmart. My hair still feels healthy, which is great. And the color does look good, although it's not what I was going for. Maybe it would work better for someone else depending on what they are trying to achieve with their hair. All in all, not bad. It's just not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have reached out to you with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not what I expectedI was so looking forward to using this product . . . . to say the least it was a disaster! The whole process was messy, time consuming, stunk, and the results were not at all what I was hoping they would be. My hair was intended to be a dark golden blonde. I now have the color of dirty river water. It made a total mess of my long hair to the point where I've had to literally soak my head in conditioners and masks to help overcome the dryness. I've never had this many issues with coloring my hair before; never had to deal with the aftermath of expensive conditioners either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color washed right outThe color would have been correct for what I ordered. However, the color washed right out. The roots, since they were darker than the ends, stayed a bit longer. Did not last 10 washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
TERRIBLE EXPERIENCEI'm extremely disappointed with how this turned out!! Immediately when I received the box, I opened it only to find out that one of the bottles had leaked out into the plastic container. I still decided to move forward, which was a huge mistake. I was looking forward to this since I'm a professional and can't stand the amount of time it takes going to the salon, let alone the cost. I asked for an ashy blonde color, my roots ended up bright orange and the remainder of my hair turned a blonde / green color - my ends were green!! I ended up having to go into the salon and sitting there for 3 hours. $300 later, they were able to somewhat fix it. It was a terrible experience, I'm extremely dissatisfied. Michelle Becker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
They couldn't match color & killed hairI went in to get color matched, yet they chose a color that resulted in a lot lighter band to cover the new growth. So failed to deliver for what I went in for. And I now have to pay extra for a professional to fix that next time I go to a salon. Also the formula is very strong, my hair was healthy and silky when I walked in, now it's like dry hay. Never putting this stuff on my hair again. Wouldn't recommend. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
disspointed, totally.Fast shipping. Nice packaging. Color looked great for one day. i skipped washing my hair alot and used sulfate free shampoo and conditioner when i did.. still each shower had purple water,very messy. and the color faded faster than a box at home dye (which would have been cheaper). also, then shampoo and conditoner given to me in the package from e-salon wasnt very good at all. Thanks anyways. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Real HappyYou've adjusted my color a couple of times, but it's still not what I want. It's real greyish blonde now. I'm going to cancel because it's too expensive to not be getting the color I need. Thanks anyway! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see one of our associates was able to get in touch with you, per our Satisfaction Guarantee. |
Not HappyI changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |