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Color Set
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66,689 Verificado Comentarios de clientes |
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Made my hair sticky, and un able to style or even brushMy hair is sticky after using esalon dye. There was a paste that was under all my finger nails as I tried to wash out the hair dye. It took an hour to get the hair dye out of my hair and it's not all gone. I'm not sure why this happened. I've dyed my hair at home many many times this has never happens before. I read and followed the instructions. I even ordered the timer. I'm very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRonda - We’re super sorry that your recent hair color left your hair feeling sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. |
Didn't likeCreated a wax like film on my hair when washing out. Dried my hair alot especially on my ends. No shine at all after like I usually get from box dye. Honestly feel like it ruined my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not quite rightThe stuff seems ok. But not enough better than what I usually use to warrant spending the extra money. And I really don't want an auto-ship. The color was not quite right, but I am sure they would adjust it for next time. But it's too expensive. Did not quite cover the roots of my hair, even though you leave it on the roots for 15 minutes before adding to the ends. I applied specifically extra to the gray around the front of my face and it did not cover it, nor did it cover much of the rest of the gray. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ColorI really liked the color but needs to be a little more golden brown !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. We left your comment in the notes of your account so your colorist can adjust your color for your next order. |
First time userEven colour but hair feels horrible waxy and sticky😟. Have washed it again only slightly better. Do sticky hair was breaking whilst brushing 😩 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re super sorry that your recent hair color left your hair feeling waxy & sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. |
It was okI thought the color I picked would have more auburn tones and lighten my hair more. It wasn’t a huge change from my natural color other than coloring my grays, which it didn’t cover all. The color rinsed out over the next several washes even though I followed directions as stated. I was actually disappointed with the end result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatryn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Bad ServiceHow in the world can someone contact me!!! I've sent several messages about my hair color yet not one responds, I will just go on facebook and bad mouth the company until someone has the decency to contact me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMatilda - We apologize for any frustration this is causing. Our records indicate that we have replied back to all of your emails. Please check for replies to your original emails. Also please check to see if you have marked us as spam. Anytime you need to speak to someone immediately, please feel free to call us at (866) 550-2424. Again, we apologize for any inconvenience. |
Gray coverageAlthough I selected a dark color, it did not last long in covering my gray hairs. It quickly washed out and they were noticeable within about 1 -2 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
DisappointingAmazing customer service and the packaging the dye comes in is great and included lots of additional things for your $$ (gloves, shampoo, etc.), and I didn't find the dye to be at all damaging or hard on my hair, but the shipping takes like a month and my hair didn't even take to the dye, it didn't do anything - I've been using Demi permanent for years to dye my dark blonde hair to dark brown and this is the first time it actually did not even dye my roots (I even left it in a few min longer than they suggested). I may try a darker colour but likely won't even bother with this brand again - disappointed, waste of time and money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlex - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Overall...satisfiedWhen changing to medium ash blonde, I was hoping to see a little more ashy color to blend in my greys. Instead, it appeared more light brown with a tiny auburn hue (I have some natural reds in my hair). The color result may also be due to the fact that the product may have been on my hair too long. My daughter-in-law usually applies it for me; however, she was not available and it took me a while to do as I am not very fast. Anyway, I would welcome your suggestions on any changes that should be made to reach my color goal. Maybe a little lighter ash blonde would work better? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |