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Color Set
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66,866 Verificado Comentarios de clientes |
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COLOR DIFFERENTI was very happy with my color the first two times I ordered but this last batch was not the same color, even though it stated on the booklet it was the same color ratio. My color looks very different this most recent application. I’m bummed as I thought I found the perfect solution to escaping the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too darkI wanted this to cover my black roots growing out along with my greys, and I assumed this color would be light brown and it was pointless because my black roots were still blacks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Mansi! Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. We have reached out via email to work with you to find a resolution. Thanks again for your feedback! |
Like the colour but not how it left my hairHair colour was good but despite following the instructions my hair was left matty and greasy. My hair was not shiny and glossy as I would have expected because that is what I usually have from shop brought colours. I am not prepared to risk my hair condition again so am cancelling my plan especially as when I reached out to esalon I was told to make sure I massage for 2-3mins before rinsing and shampoo which I did do this time so if that is all they can offer I don't wish to use it again. Oh and the timer didn't work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Very dark colorNot the promised results. It's way darker than the color I chose. I like the afterwards smoothness though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right! |
Do not listenI have been saying my roots are too orange for months and don't add copper to my colour and you send the exact same mix. So sick of hot roots and not looking natural I will go to a professional salon so they can fix this mess of a colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
would rate 0 starsThis product made my hair feel dry and dirty. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoy C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Just okayFollowed instructions to a T, but it did not cover my grays so unhappy with product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair falling outTo harsh it burns my hair and it comes out in clumps. I won't use this last order you sent me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarin D. - We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
I can’t get the conditioner out!!!I love the colour and the system and the ease of it being delivered etc. All of that is great, and the price isn’t bad either. However! I’ve just dyed my hair for the second time and again struggled to wash the conditioner out?! The first time I did it, about a month and s half ago, after drying my hair I had that waxy/knotty feel when you don’t quite wash the conditioner out properly, so I figured I was just a bit slack. With that in mind, this second time I rinsed like hell!! I got our, towel dried my hair... and still felt remnants! So I rinsed again. . . Still remnants!!!! And so I rinsed again and went to dry my hair to find it was so Knotty and waxy and wouldn’t dry properly and clearly still full of Product. So I went back down to the bathroom and decided i would try just washing it with my Normal Shampoo and conditioner, my boyfriend even helped!! And afterwards it felt a lot better while wet. Upon drying my hair for the second time I felt the greasy waxiness STILL in my hair!!!!! I’ve given up for the night now as it’s onky really in the ends now so I’ve plaited it and will give it another go tommorrow. But that’s three hours of my life I’ll never get back... not impressed with that. I’ve been washing and dying my hair for 10 years and have never had this problem before? I’m baffled! And it’s such a shame as the system & colour itself is really good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeorgia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI was hoping for slightly better coverage than what I got I noticed that the greys on the roots had changed to a lighter brown but still noticeable. On this first treatment I didn’t think it was any better than a shop one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |