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Color Set
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66,934 Verificado Comentarios de clientes |
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DisappointedI have light brown hair and I wanted to lighten it so I went for a dark blonde my hair is now darker than my natural colour very disappointing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HorribleTurned my hair orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRacheal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Totally disappointedI am not sure what happened! But I Hate it... I'll not leave my house looking like this... I was so looking forward to trying product! For me a huge disappointment. My hair was 2 be light brown. It looks like a very dark chocolate. I'm not at all happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSallue- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color too darkThis color is much darker than I thought I was getting. My hair is basically brown now, not blonde. However, there was plenty of product and the directions were easy to follow. I was glad for the stain preventer as the product ran just a tiny bit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Great Color, terrible scalpI loved the color, but unfortunately this product must be too strong for my scalp. I’ve used it for 6 months or so, and I’ve never had a dandruff problem. After a few rounds of coloring, my head started itching a lot. Then tiny sores began to develop and then I’d itch those, causing bleeding. I changed shampoos hoping that was the reason, but I think it is the hair color, sadly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmaris- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |
GrayCover grays well initianally but fades within 3 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
MessyThis color is okay; however, I don't find that it's any better than the color I get in the drug store. This is very messy to use and in fact color spatter ended up on my bathroom door. That never happened with over the counter color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
not satisfiedit was easy to apply but did not last very long 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToni- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We are always happy to adjust according to your feedback. Please let us know if there is anything else we can do to help! |
Did not cover rootsThe color was darker than I expected but the wirat part was it did not cover my roots or my spotty gray. Will not continue. Plus used shampoo but one day later hair was dirty. I usually wash every third day. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- Thank you for your feedback! We are so sorry to hear that your recent application did not deliver the coverage you were seeking, and that your color came out darker than expected. We are always happy to adjust according to your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts. Please reach out to [email protected] if you need any further assistance. |
Already goneI am sorry eSalon but I am very disappointe, the color is gone in 2 weeks and is not what I choose. I want to stop billing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |