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Color Set
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66,736 Verificado Comentarios de clientes |
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Color is offColor is always too dark and doesn't last near as long as store-bought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has adjusted and emailed you to resolve your concern. Please let us know if there is anything else we can do to help! |
Greasy!My hair is greasy or waxy feeling and I cant get it out! Had to go to work looking like I had not washed my hair in months. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not for meDid not work for me. I had to wash my hair 3 times to get rid of a horrible film that made my hair heavy and greasy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
UndecidedWhile I love the quality and amount of color received, the color is way off what I expected to receive. After submitting a picture, and asking for assistance as well, I am very disappointed in how dark and blah the color is. I received a way bette color in a previous order years ago. My search continues for the perfect color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI think that leaving the color on for only 10 minutes was just not long enough. I feel that the color has lightened more quickly than I'm used to. I think I will leave it on 15 minutes next time and see if that makes a difference. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaragret - We’re sorry to hear that your hair color is not covering as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
StopI am too ill to deal with using your complex procedures. 5 de 12 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HairI sent a pic of my hair and said I did not want any red and I have reddish hair please stop my auto ship 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not workedTried this for the first time and really disappointed. I can just see all my greys! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor Gray coverage.....roots turned YELLOWThe color seemed to match very well where my roots are darker...It did not cover my white roots around my hairline very well. The worst happened when I washed my hair with my own shampoo this morning....about 6 days since coloring.....they are YELLOW around my hairline! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hate itNot a good color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |