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Color Set
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66,566 Verificado Comentarios de clientes |
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Hated itI hate the color it turned my hair a very very bright orange. I had to wear a wig for two weeks until i could go to my hair stylist to put a rinse on my hair to tone it down. I hate it and i am not interested in the color. I decided to just let my hair grey naturally. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. One of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
What happened to the shampoo?I colored my hair as normal but noticed that the shampoo didn’t lather as normal. 🤷🏻♀️ When I dried my hair, I realized that the shampoo did really clean my hair. If this is a new formula, please let me know so I can know to throw it away when I receive my next color kit. ☹️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
colour not what I ordered/expectedHair came out much darker than I wanted. Went to the trouble of lightening in a salon (at significant cost) only to have it undone by a bad colour formula. Now I don’t know how to go light again without going back to a costly salon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI ordered this color to be able to have violet color in my hair...theres none. Not even in the sunlight. I wasn't looking for straight brown hair, but that's what I'm stuck with. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
changed the colourI asked for caramel blonde and I guess the colourist thought I was wrong and sent me a gross dark red/purple colour! had to pay $200 to get my hair fixed by a professional! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colour setThis is my third order. The first order was excellent with covering greys although a little too dark in tone. The second order was horribly darker and I was upset as I requested a lighter shade which was not possible as they were afraid that my roots would go orange in colour, so I was sent the same tonality that had to be applied to the roots only. I followed the instructions, but upon washing the product out not only I was left with a horrible waxy residue; I was darker in shade all over. The third time, it seems I’ve been given a slightly lighter shade, my hair is still wet so I don’t know how it will turn out, however, a horrible waxy residue is left on my hair. It’s sticky and greasy and the last time it took three days to wash out. I’ve put my next order on hold for the moment. The product gives good coverage for greys, but the waxy reoccurrence is not appealing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLian- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
HorribleThe color wasn’t even close to what I chose. It was supposed to be dark blonde but it was more like dark brown. Not even close to the picture I chose. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It covered grey betterCovered grey better but after this time it made may hair too black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
eSalon Color turns my hair RedI tried eSalon because I’m on meds for RA & since taking them every brand of dark blonde boxed color turns my hair Red! I thought eSalon would work because When I go to the salon my hair turns out just like I want it. So I figured if eSalon colors custom made for me & it’s from a Salon then I should get Salon results, Right?? Nope... first 2 eSalon orders turned my hair Red! I tried to cancel but they offered to change my color at no charge but even the new color turned out Red! Thankfully I had ordered their highlights, which are great & I did Balayage & it hid a lot of the Red! I did cancel my color order because If I want color that turns my hair Red I can go to Walmart. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not ExactlyAfter some back and forth with the stylist, I was hoping for more for the "natural blonde" displayed on the site...What I got appears to have more red tones, than blonde. I'd be happy to send a pic. It was simple to use, but the odor was quite strong and it did leave my hair with a healthy shine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |