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Color Set
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66,713 Verificado Comentarios de clientes |
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Don’t like the colorThe color is too light for my hair. Normally I use a high end product to color my guy and it is a lot less expensive that your hair color. Therefore I am trying to cancel this subscription but cannot find a way to do so other than call. This is a high inconvenience for me. When I joined I was told I could cancel any time but I am having a difficult time doing so. Please just cancel my subscription. I will try to call later unless you are able to do so through this. I did not like the color you sent me. I use 10 volume but I feel like it was more than that as my roots came out so light. Usually my dye blends in great with my hair and doesn’t make my roots light. It just doesn’t work for me. I use Matrix dye but I figure I’d try ur dye. Sorry it’s not for me. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie-- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wish it did a better job on greyDoesn't cover gray quite as well as I'd like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays showed through quickly!Normally dye my hair every 3 months. I am 5 weeks out from my dye job end my grays were completely viable and were pretty visible by week 2. Color is beautiful but lacked gray coverage needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElyse- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs. |
Does not hold upDoes not hold the color at roots. Roots were very noticeable within 5 days after coloring my hair. I did follow directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t cover graysOnly colored my ends. Still have grays and that’s why I tried it. Not satisfied at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It just made me sad.The picture of the color was a beautiful dark brown with a strong purple tone. I followed the instructions exactly, and my hair is nowhere near the correct color. It’s a light chocolate at the roots and no purple or red undertones anywhere else. Hoping there’s something we can do to fix this cold because I’m not happy with it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedVery disappointed with this product. I'm an ex hairdresser and I followed the instructions to the letter. However it has left my hair in the worst condition ever 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Werbung besser als die FarbeHallo ich habe gerade meine Haare gefärbt und kann keinen Unterschied zu der Farbe aus der Drogerie erkennen. Ich habe immer noch einen rotstich, den ich mir ja eigentlich erhofft hatte entfernen zu können. Die Deckkraft ist jetzt auch nicht wesentlich höher als bei herkömmlichen Produkten. Alles in allem bin ich enttäuscht über die Farbe. Dafür das man sie extra auf meine Bedürfnisse angepasst hat. Sehr schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanina - Es tut uns leid zu hören, das Sie mit dem Ergebnis Ihrer Farbe nicht zufrieden sind. Wir stehen immer hinter unserer eSalon Farbzufriedenheit Garantie und wir werden mit Ihnen zusammen arbeiten um Ihre Haarziele zu erreichen. Halten Sie bitte Ausschau nach einer E-mail mit den nächsten Schritten. Wir wissen Ihr Feedback sehr zu schätzen. |
I thought this would be nice.When I read about this , I thought to myself" that's nice to have your color delivered to your house. No more waiting til your roots show to update my color.Because I didn't get a chance to go to the store, or like most times. I just didn't want to go,being lazy. But unfortunately, your product died very early and I had to purchase my color at Sally's. Which I paid less then half the price of your product. So even though it's a great idea,I will continue going to the store . But thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. Please feel free to give us a call or email [email protected] if you have any questions or need any assistance. We are always happy to help.Thanks for reaching out! |
It's okayim not impressed how my color came out. i was expecting an all over color 3 dimensional and the gave me a root kit which really didn't change my hair yes you can see a difference in my roots but i don't love it or like it. i feel i getting better results doing it myself as i have always done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShenan- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |