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Color Set
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66,566 Verificado Comentarios de clientes |
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Didn’t likeThe color was awful. I ordered what I always order elsewhere but turned my hair black black black!!! I wanted brown. A pretty brown like your pictures showed. Also turned my hair straw like. Even with several washes & conditioning still straw like. Will not use you again. Cancel everything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy- Thank you for reaching out! We are sorry to hear that your color came out darker than you were expecting and that it did not meet your expectations. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Still searching for the exact color really like the service and stubborn grays sOverall product satisfaction is ok still need to find that exact color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJune - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorHavent used it yet but good luck otherwise 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Light BlondThe colour is a little too golden for my liking but not bad. I really wish the smell wasn't so awful though. It's terrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
haven't used. wanted to find out how to return, wanted to go lighter for summer.i was on vacation the weekend all the emails came before color got sent! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon- Thank you for contacting us! We will be reaching out shortly to further discuss your request. Thanks for choosing eSalon! |
Wrong colorI wanted bright red. You sent me brown, almost the exact shade of my natural color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray still there!I followed the directions and did not cover the gray! Company keep sending me root color amount, for that price let me decide what I need! Done! Going to the salon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not consistentColor was different all three times and no customer support. Overpriced for the quality 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too dark!My color kit came with two formulas, one for my roots and one for the rest of my hair. My root area turned out black, when it was suppose to be a chocolate brown color. I now have two toned hair, black roots and brown everywhere else. Not happy at all! Also the color seemed to dry out my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLyndsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process. |
Review on my recent purchase.I did not care for the color this time. I wanted to go a little lighter but this is just as dark. Also for some reason, I lost more hair than usual when rinsing out this color. Kind of scared me as I already have thin hair. I'm not sure what happen as I've never had this issue before with your product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process. |