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Color Set
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66,566 Verificado Comentarios de clientes |
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My color is way too dark, the ends look black!My color is way too dark, the ends look black!~What am I suppose to do now? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarta- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not quite my colorI finally used my color kit. It has good instructions, & I think the product is good. I wanted to cover my gray hair mostly, but didn't want to darken my natural color. I am somewhat disappointed that my med blonde turned out too dark -- almost brown. I don't want this color again. I guess I'm not med. blonde, but lighter. Hope we can get it right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Horrible color!I followed the directions, I watched the video and I hate it. It barely covered the dye I had in from 4 months ago. And it was a lighter color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still WAY too dark..This is my 2nd time using eSalon and both times I have hated my color. It didn't come out AT ALL the way I was expecting it to. I didn't want to write a semi-negative review from just 1 use..so I decided to wait for my "adjusted" color after consulting with my colorist through my account. Didn't help at all. Very disappointed. I wanted SO badly to like this. The only EXTREMELY POSITIVE thing I have to mention (which is why I gave it as many stars as I did) is how well it covers my grays.. If I could ever get the color I really wanted, I'd have zero issue using eSalon. An additional comment, which really has nothing to do with eSalon but just home color in general... It is much harder to do the color yourself than some will lead you to believe, especially if you have very long hair like mine. I'd always suggest to have a handy helper who doesn't mind giving extra arms (yours WILL get tired) and eyes to make sure no area is missed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not what expectedColour too dark Awaiting new order to brighten up hair or highlights 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair dye chemicalsThis is the 3rd time ordering, the smell is so intense. I dont know if you have changed the ingredients but I dyed my hair 2 days ago and twice I felt the chemicals actually burn inside my nostrils. Since then I have the most severe migraine. It actually feels like my brain is throbbing. I am never someone that suffers with headaches and the grey coverage is definitely not worth this pain! It's pretty worrying to think what is inside this dye to have my body react in this way. I definitely will not be purchasing this again for the sake of my health. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGemma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
WAY TOO DARK!I don't know why but this time my hair turned out almost black!! I hate it, it's supposed to be a red/brown mixture. OMG, I am so unhappy I may have to cancel my order!! What can I do?????????? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Reached out about color mess up and never heard backMy first ever order and I love the packaging and fast shipping, however, I ordered a brown with copper tones and the color took beautifully at my roots but left the ends discolored and with a purplish tint. My hair looks multiple colors and I can't even wear it down. I emailed the woman who mixed my color with attached photos of the complete color difference between the ends and roots. I never received anything back, she just attached the photos I sent to my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberlee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Do not like the color at allPlease cancel any future orders. I can get a color I like 100% better for a lot less....thanks but CANCEL 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never as bright as I'm hopingI have adjusted my color a few different times and I can never get the proper colour I'm looking for. It doesn't even really stay for that long, even when I use the special shampoos and conditioners. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebekah- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs! |