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Color Set
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66,566 Verificado Comentarios de clientes |
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Just okI wanted medium brown and it actually turned my hair a reddish brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
BrassyI dont like the color it is too yellow. I cant wait to change the color. My hair feels like straw now too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Formula change?The past two formulas left my hair oily. As I was rinsing, dark chunks of color washed out. It took me 2 washings to get rid of that heavy oily feeling out of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not bad, but not great eitherStill too golden. Not beige at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Custom Color Set-Fell a little FlatThe odor from the ammonia was nauseating. I actually worried about potential health risks because the odor was so strong. I opened all my windows and decided I would try one application before I decided either way. The color didn't have any shine. Unlike when I go into the salon for a semi-permanent color it was very flat and my hair didn't feel soft. I am not sure that I will continue with this product. I was very hopeful but unfortunately this fell flat for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Missing ItemsI have been using eSalon for quiet a while and have been very pleased with the product. My box includes instructions, "mixing bottle with cap", color, box with 2 pair of gloves, stain remover, stain guard, shampoo, and "conditioner". This recent purchase did not have all of the following. Upon opening the box, I immediately noticed that the mixing bottle did not have the top on it, and instead of a shampoo and condition, I received 2 shampoos. I truly enjoy using the shampoo and conditioner because it makes my hair feel and smell amazing, but I was not able to use it this time due to not having it in the box. I am glad that I did clean and save a bottle from a previous order and was able to use the top from the other bottle. I am sure this must have been an oversight/packing error and just wanted to make you aware of the issues that I had with this recent order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- We’re so sorry to hear that you recent order arrived missing these items! Please keep your eye out for an email from us. We will be reaching out shortly to make this right! |
The color is way too brownEverything arrived nicely packaged and fast! But the color is not even close to the chart. It is more chestnut with copper highlights. I am so disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair color turned out terribleI ordered what it was supposed to be medium blond with a few copper highlights in it and my hair turned out dark Auburn. Completely opposite of what I was looking for. And if a person compared it to the picture I picked out the color I picked out is like night and day. Completely completely different. I am completely dissatisfied with this I look terrible! I won't be getting this again! The people were really nice and answered all my questions in the beginning. But they have you go through and answer a bunch of questions so they can get an idea what you are looking for and have you pick out a color that you want. I went through all of that and ended up with something completely opposite of what I chose. I absolutely hate it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Far too red for meFar too red for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the sameI had a great color the first time I ordered but the second time is way darker. Not the same. I’m FURIOUS. I want blonde hair, not light brown and this color has set me back in my hair color goals. I can’t bleach it because of prior damage and I don’t know what to do. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |