|
Color Set
|
66,566 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Waxy residue - ZERO stars!!!I purchased my colour in February but didn't use it until last night (was waiting to get my hair cut as I donate it every 2 yrs and wouldn't be able to donate it once it had been coloured), upon rinsing my hair it had this waxy/tacky residue in it, it felt like the outside of a cucumber that had that wax applied to it. It took me multiple washes to completely rinse all of the residue out of it. I have soft water, have my entire life; my hair hasn't been coloured in 20yrs so it's not anything that was previously done to my hair, the only time I put any kind of product in my hair is when I flat iron it (which I haven't done in several months) and I use high quality shampoo & conditioner so I KNOW it wasn't anything I did or had in my hair. If I could give this product ZERO stars that's exactly what I would have done! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPatricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Smell and qualityThis product has a horrible smell and it took 5 washes to get the product out of my hair to not look greasy. Will not buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSarah- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DYE STREAMING DOWN MY FACE AND BACK,Applied this hair dye as directed. It streammed off my head, down my face and back, ruining two towels and staining my bathroom floor and walls. I had to wash it out almost immediately so no color. NEVER USE AGAIN! Worst experience in more than 20 years of coloring my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCynthia- Thank you for your feedback. We are so sorry to hear that you were disappointed in your recent application! We're always looking to improve our service and products and truly value everything our clients say. We will be reaching out shortly to further discuss your concern. Thanks for reaching out! |
Color is ok, my tub is notColor is a little too red for me but I will be working witn a colorist to try to change that. However my tub is permanently stained pink. Even after using bleach I cannot get the pink out of the tub. Just be aware and be careful when using this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathryn- Thank you for your feedback! We are always happy to work with you to adjust your next formulation to better suit your needs. We are very sorry to hear that your tub has stained, and we apologize for any inconvenience this may have caused. We will be reaching out shortly to further discuss this issue and your color needs. We look forward to crafting your next custom color soon! |
Wanted my hair brown but got blackThis was my first time trying this product. I ask for dark brown and got black. My natural hair color is black I just dye it black again. There is no brown at all. I do like that it color my grey. I had grey inThe front since I was a teen and no one even the shop could color it. But this product did. Just didn't get the color I wanted. I guess I should said light brown instead of dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLolita- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Asked for ash blonde and got orangey goldAnd I have a neutral blonde base, should not have been difficult for a so called professional colorist to get right. Also, covers LESS gray than my own at home mixes, and I only have maybe 20% gray. Glorified box dye. Giving 2 stars just because it didn't turn my hair green. Low bar 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosOlivia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
never againdid not do anything but hide my gray hair, my hair was not darker, does not show the purple tint in the sun. The mixture black, red and purple made a dark brown like my hair was already. For the price NOT worth it, very disappointed, I would have never paid 30.00 for a 1 time color, it's only 9.99 at the pharmacy for the same results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosStephanie - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color! |
Will not purchase againThe fumes from the coloring mixture were unbelievable. I waited outside until time to rinse to ease my constant eye irritation and coughing. The color did not last. Will not use again even if it was free. I will go back to L'Oreal Excellence. A much better product! I was able to stop my plan, however cannot find where I can delete my account completely 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRuth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My "personalized" color was exactly my natural hair colorThe color they sent me didn't change my hair color at all. What a waste of money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosErin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color is to darkI need a light golden brown. Please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAlicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |