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Color Set
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66,689 Verificado Comentarios de clientes |
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COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWINGFOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Prinzipiell gut, aber leider nicht der WunschfarbtonIch habe es jetzt "gewagt" und meine Haare mit der bestellten Farbe gefärbt. Erst einmal das Positive: es ist wirklich eine gute Grauhaarabdeckung und nach dem Färben fühlt sich mein Haar weich an, ich habe fast das Gefühl, dass es gepflegter ist. Jetzt kommt das aber - es ist nicht die Farbe, die ich mir gewünscht habe. Ich wollte ein schönes, mittleres Gold-Kupfer. Und jetzt habe ich ein mittelbraun, keine Spur von dem gewünschten Gold-Kupfer. Statt dessen ist mein Haar mindestens zwei Nuancen dunkler als gewünscht und der Grundton, den ich jahrelang mühevoll erhalten habe, ist weg. Wäre es meine Farbe, wäre ich begeistert (daher 3 Sterne für Idee, Haarpflege & Co.). So leider nicht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna-Sophia - Wir freuen uns sehr über Ihr Feedback. Bei der Überprüfung Ihres Profils haben wir festgestellt, dass Ihnen einer unserer Farbexperten bereits weitergeholfen hat. Bitte lassen Sie uns wissen, ob wir noch etwas für Sie tun können. |
Alas, disappointed again!I was hoping to get a more even overall shade of red but I guess I am simply cursed. The ends ended up being the colour I was after (which I get is due to having previous highlights) but since I had specifically asked for an overall even shade, I would’ve been happier had the ends matched the roots rather than vice versa (which I know wasn’t going to be achieved the first time!) I am 6 months pregnant now and honestly it took so much effort for me to dye my hair which I kept saying to myself will be worth it when I see the result ... but that has not happened, yet again. My hairdresser in fact was offering a discount on colour treatments which I wished I had availed before placing my order with eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Smells horrible and doesnt lastThe smelll is so strong, it makes me sick. There was no dimension to the color , it was a dull dark brown with hints or purple and i lost almost all colour after 4 days 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShylo - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
stop the orderstop the ordee 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I would have liked more of the purpleI wanted a dark purple for my hair, and it doesn’t last more than 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrieann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorationÇa ne me convient pas du tout est je ne parviens pas à résilier l'abonnement . Cheveux devenu cassant et couleur plutôt roux que châtain doré. Mon cuir chevelu est devenu très sec et me provoque des démangeaisons. Si quelqu'un peux me renseigner comment stop cet abonnement merci d'avance. Je vais sur le site je rempli ma demande de résiliation est ça bloque lorsque je dois finaliser. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeg - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires |
Lt Golden blondeThe color was blah. Not interested in paying 28.00 for future shipments even if its a great color. Thanks anyway. Kim S. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnsatisfiedToo expensive, after s couple of tries l didn't get the color I wanted. I wanted beige and my hair kept getting more and more reddish. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeatriz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your items never arriveI never recieved. And was just told I returned my items. Seems like a scam to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |