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Color Set
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66,566 Verificado Comentarios de clientes |
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This isThis is the second time that I have used this product. I ordered dark brown both times and my color turned out very light not dark brown at all.They sent me it the second time at no charge and it still is very light not dark brown at all.So very disappointed in this product .I would not recommend it to anyone. DO NOT BELIEVE. IT DOES NOT WORK. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Good Match, Strong Ammonia SmellThe color was great, but my eyes, nose, and throat have burned from the smell every time I've applied this brand. I'm not in a tiny, unventilated area. It's just not pleasant for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiranda- Thank you for your feedback. We apologize for any discomfort experienced! We're always looking to improve our service and products, and we truly value everything our clients say. We appreciate you reaching out! |
To darkIt was to dark. It made my hair look almost black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
UnsatisfactoryDid not like this hair dye system at all. Stained my bathtub like crazy, did not change my hair colour whatsoever even though I followed the steps to a tee, and the leave in conditioner I purchased separately is terrible as well, Pantene spilt end remedy does the best job and for a fraction of the price. Better off purchasing a store bought hair dye cause it's cheaper, works way better and will not stain your bathtub. So unhappy...waste of money and time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We apologize that your color turned out differently than you expected and for any staining you experienced during your color application. We appreciate you sharing your feedback, as we are continuously looking for ways to better our products and services. Again, we apologize for any dissatisfaction with your initial color experience. |
too expensive with the shippingcolor was ok but with the shipping the value is not there 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Made a lot of mess and mistakesI hesitated to do my hair cause esalon sent me another bottle to do the whole hair. I wished I’d talk to someone before doing this... My hair color got darker... When I applied the first bottle, my hair got really rough like I couldn’t brush off my hair. This led me to make mistake when I applied the second bottle. I usually use brush to apply color to my roots. But I went on with the recommendation from the video by the using the bottle for my second step and it was a huge mistake. My restroom... got stains all over the place. Also permanently too. I spent so much time cleaning and where do I start for the hair... My top part of my hair is lighter and darker in the bottom. I missed couple of gray hair which I never do after covering my gray hair for 5yrs. I was so stressed out about the fact I had to color the whole hair, I literally made mistakes. The good part about the color is that I don’t look too red.. I had a bad experience changing my hair... That’s why I hesitated to color the whole cause I cannot go back once I color them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not the right colorOn the plus side it washed out almost immediately. Will not order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs! |
Too redIt was too red. Was hoping for a light reddish blonde and not red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrista- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product consistency is too runny!It's a challenge to color "only your roots" when the product won't stay where you put it. The consistency is too thin and needs to be improved. The gloves delivered with my kit were very poor quality. The dye leaked through the gloves and onto my hands and fingers. It made a complete mess of a very expensive manicure. I'm no novice to "at home hair color." I would have done better to buy a drug store color versus investing time and energy attending to dye running down my neck and forehead. Very messy and extremely disappointing. The positive upside is that the color looks good and my scalp is not itchy at all. I'd love to give this product another try when you take steps to improve the consistency to a thicker stay put version. Finally, the customer service I recieved when I called to cancel my subscription and share my opinion was very good. The representative was positive and apologetic. Her attitude as great. She refunded a set that I had received prior and extended a credit on one that had lapsed the approve return time frame. There was no effort to respond to the mess created by the kit I used today. Water under the bridge.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It does lastOk but not different from 10 dollar dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaymon- Thank you for your feedback! We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection. Thanks for choosing eSalon! |