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Color Set
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66,566 Verificado Comentarios de clientes |
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dark ASH (ASH) blondeSupposed 2 b dark ASH blonde, came out dark strawberry blonde-where's the ash??? customer service said they would help, still waiting. If I wanted red in my hair color I would have bought it OTC. Great coloring, WRONG COLOR. The auto ship is a great idea. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The new formula on the highlights was terribleThe adjustment made for this order of my highlights was terrible. it was bright orange, brassy and was supposed to be lighter blond. Completely wrong for my skin tone. The color was so bad that I had to use and waste my root color that I planned to use 2 weeks from now to cover up the highlights. A waste of money. i have informed the colorist to go back to the prior formula. I would like a free replacement of my root color I had to use to correct this mistake. Where do i request this? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- Thank you for your feedback. We apologize for the disappointing experience you had with your LightSet application. We're always looking to improve our service and products, and truly value everything our clients say. We will be reaching out shortly to further discuss your color. Thanks for reaching out! |
Don’t like the colorThe color is too light for my hair. Normally I use a high end product to color my guy and it is a lot less expensive that your hair color. Therefore I am trying to cancel this subscription but cannot find a way to do so other than call. This is a high inconvenience for me. When I joined I was told I could cancel any time but I am having a difficult time doing so. Please just cancel my subscription. I will try to call later unless you are able to do so through this. I did not like the color you sent me. I use 10 volume but I feel like it was more than that as my roots came out so light. Usually my dye blends in great with my hair and doesn’t make my roots light. It just doesn’t work for me. I use Matrix dye but I figure I’d try ur dye. Sorry it’s not for me. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie-- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wish it did a better job on greyDoesn't cover gray quite as well as I'd like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays showed through quickly!Normally dye my hair every 3 months. I am 5 weeks out from my dye job end my grays were completely viable and were pretty visible by week 2. Color is beautiful but lacked gray coverage needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElyse- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs. |
Does not hold upDoes not hold the color at roots. Roots were very noticeable within 5 days after coloring my hair. I did follow directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t cover graysOnly colored my ends. Still have grays and that’s why I tried it. Not satisfied at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It just made me sad.The picture of the color was a beautiful dark brown with a strong purple tone. I followed the instructions exactly, and my hair is nowhere near the correct color. It’s a light chocolate at the roots and no purple or red undertones anywhere else. Hoping there’s something we can do to fix this cold because I’m not happy with it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedVery disappointed with this product. I'm an ex hairdresser and I followed the instructions to the letter. However it has left my hair in the worst condition ever 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Werbung besser als die FarbeHallo ich habe gerade meine Haare gefärbt und kann keinen Unterschied zu der Farbe aus der Drogerie erkennen. Ich habe immer noch einen rotstich, den ich mir ja eigentlich erhofft hatte entfernen zu können. Die Deckkraft ist jetzt auch nicht wesentlich höher als bei herkömmlichen Produkten. Alles in allem bin ich enttäuscht über die Farbe. Dafür das man sie extra auf meine Bedürfnisse angepasst hat. Sehr schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanina - Es tut uns leid zu hören, das Sie mit dem Ergebnis Ihrer Farbe nicht zufrieden sind. Wir stehen immer hinter unserer eSalon Farbzufriedenheit Garantie und wir werden mit Ihnen zusammen arbeiten um Ihre Haarziele zu erreichen. Halten Sie bitte Ausschau nach einer E-mail mit den nächsten Schritten. Wir wissen Ihr Feedback sehr zu schätzen. |