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Custom Color Set
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66,566 Verified Client Reviews |
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Grays come back to quicklyI have followed all the directions and use color treated shampoo's and conditioners. My hairstylist said that it looks like you may be putting in to much peroxide and that's why my gray is showing up sooner. Can you reformulate this again? I really love the color, but what's the point in paying more money for the same results I can get from a store bought product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re sorry that your hair color came out differently than expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope your liking your new formulation. |
not satisfiedI like the product yet my hair is all most black again, exactly what I did NOT want. I've been lightening it since november and it's now way way darker then I stated. it's more dark red dark brown very little shine. I was hoping for something better then a $10 box from the store yet I've like my last 4 store boxes better then this. Huge disappointment. I will not recommend to anyone other then the shipping was beautuful and made me feel special. I really wish I was happy with this for the idea was great. Better luck to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnjela - We're truly sorry that our Made For You hair color did not provide the aspect you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
too redI asked to go lighter but it ended up looking more red. It seems impossible to get a light ash brown, eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We're sorry that your formulation turned out warmer than you expected. We see that you've recently worked with your colorist to reformulate your custom hair color. We hope you're enjoying this new color and look forward to hearing your feedback soon. |
so soThe first 2 formulas they sent were not at all the shade I requested and hoped for. Finally, I like this 3rd color. However, my motivation to try eSalon was the promise that it was better for my hair. After 3 months and 3 colorings, I really don't see that it's any better than when I used the over the counter versions. Personally, I don't see that it's worth paying 3 times the price, so I'm going back to my OTC color. 0 of 0 people found this review helpful. Did you? |
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No gray coverageI was really disappointed in the color that was sent. I asked for a golden brown and got a reddish brown that did not cover the little bit of grays I have. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to reduce red tones and increase coverage. We look forward to crafting your reformulation. |
Hair colourThe last two colour matches Iv had from you have not given me the coverage I wanted or got from the first mix I had from you. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We’re sorry that your hair color did not provide the coverage you expected. A member of our Colour + Care Team has reached out to you to discuss your hair colour needs. Again, we are sorry that you were unhappy with your color results and hope to provide you with a colour that will better suit your needs. |
My hair is burgundyNot at all what I wanted. I look like a cherry wood tree!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re very that you were unhappy with your color results. Since the color turned out much more burgundy than you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I think it is to strong for my hair.I need something milder. I will be cancel all my future orders. Plus I asked for more red and my last order i received looked just like the previous. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJuanita - We’re sorry to hear that you were unhappy with the results of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Didn't arriveIt never arrived and still waiting for refund, had to go to a salon to get it coloured😤 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPauline - We're so sorry to hear that your order did not arrive! One of our representatives has reached out to you to discuss how we can best assist you. Again, we apologize for any inconvenience. |
Don't stay!¡!I give to this product like 2 or 3 opportunities and don't work the gray hair coming out in one week, the color start fade in the same time and look really ugly. Look like good quality but I don't think so. I have better results with others cheaps colors. I give them 2 start only for the presentation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristal - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.not sure |