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Color Set
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66,566 Verificado Comentarios de clientes |
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I would give less stars if I couldI got 2 bottles of color one for the roots and one for the ends I got 3 sections of hair riot colored and small part of 4th and ran out of color. I was expecting it to be a darker copper then what it is. I said I have long thick hair so I would think they should know that requires more color. Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I am devastated.I have medium/dark brown hair with red undertones and I like to color it a brighter red. I selected a dark brown/red/ burgundy as my new color, and sent a picture which is recommended. I also advised that I was looking for intense color. After coloring with E-salon, my hair is dark dark dark brown now.....AT BEST! I think it looks black. I hate it. My hair is dry and miserable looking. I followed directions to a T, and read all the reviews. I had so much hope, but my hair is dry and almost black and has no detectable red tones to it...HUGE let down. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Decent color, fades quicklyI'm happy with the color right when I dye it, but it fades quickly. I know reds are hard to maintain, but I've done red in the past with many different brands (both grocery store box dyes and higher quality salon dyes), and haven't had as much fading as I have with esalon. I have to use the tint rinse and buy an extra bottle of ends refresher to keep the color vibrant- this is much more maintenance than I've had with other brands in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInes- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great colourI really liked the colour, almost exactly what I wanted. However it did fade much faster than usual despite using the esalon colour care shampoo and conditioner. I am going to give it another try as it has been sunny, but will not order again if it fades as fast :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIndia- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color not greatThe color I wanted isn't the color I get the grey coverage isn't that great I have had the color adjusted a few times still not totally in love with the color I even bought a product to wash my hair with so I don't get so much red and it doesn't seem to work I give up 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm your service has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience. |
TerribleI am completely disappointed in the way my color cam eout i wasnt given enough product to cover my hair as i stated its very long and very thick! And it didint cover my grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorMy Colorist did lighten the color, per my request, but unfortunately I am still not getting the results I want. The color is very dark, unnatural. I’ve been contemplating going to local store and re-dying, however, concerned about damage. I have been pulling it up in the meantime. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
last colorI liked the color, but it is not covering my grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I do not like the colorI still have not gotten the color I am looking for and it doesn’t do a good job covering my gray hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
OrangeNo one has this hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are always happy to work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already discussed your color and service with one of our Color Experts. Please let us know if there is anything else we can do to help! |