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Color Set
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66,689 Verificado Comentarios de clientes |
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colourAfter one day the colour wore off, my roots became white after 1 mere day. At the time i washed my hair after dying it the colour was beautiful and then the next day it started wearing off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGurjeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I was expectingMy hair color is light brown. I have used several box colors over the years to cover my white hair at my temples and hairline. I decided to try ESalon. My light brown color ended up being a dark brown (almost black under florescent lighting). Not what I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertostajuahna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I looooove the color but....It only took to my roots and the remainder of my hair is still just dark brown. It’ll be gorgeous once it all grows out this color, but that’s going to be a very long time. I wish it was all this color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Gute Grauhaarabdeckung und intensive Farbe, aber leider zu dunkelDie Farbe ist intensiv und deckt graue Haare gut ab. Beim Auftragen merkt man schnell, wieviel Wasserstoffperoxid enthalten ist - das macht sie leider auch etwas aggressiv. Trotz Beschreibung und angehängter Fotos ist die Farbe leider eine Nuance zu dunkel. Dies obwohl ich im Kommentar ausdrücklich erwähnt hatte die Farbe lieber heller als zu dunkel zu wählen, da ich auf keinen Fall dunkler werden wollte. Gute Anleitung und Anwendungshinweise 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonika - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover greysI love my colour but I’m very disappointed to notice that my grey hairs had not been coloured! Please can someone contact me and advise why?? I cannot seem to fine an email address to contact you? J 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Zu dunkelWesentlich dunkler geworden als das referenzbild. Auch nach mehr mals waschen noch zu dunkel. Die spitzen sind außerdem viel heller obwohl ich mich genau an die Gebrauchsanweisung gehalten habe. Leider sind die spitzen auch sehr ausgetrocknet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJosefine - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir stehen fest und immer hinter unserer eSalon Farbzufriedenheitsgarantie, daher werden wir gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten ausschau nach einer E-Mail unsererseits für das weitere Vorgehen! Wir schätzen Ihr Feedback sehr. |
DisappointedThe colour is far too mahogany or plum even, the coverage is not even the underneath is darker than the top. I followed the instructions to the letter . Nice colour and condition but on someone else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expectedDuring the colour selection, I didn't have much of a choice on how light or dark I wanted to go and I was left with dark tone selections. I was hoping for a nice medium brown with golden tones to help cover up my brassy blonde balayage hair. However my hair has now turned back to a natural black which I am not a fan of at all. Hopefully the colour fades a bit with washing and I wouldn't have to colour over it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the colour I asked for!!I loved the idea of this service hence buying into it. When the package arrived it was exciting, aesthetically pleasing and personal! When I opened the colour to mix into the toner, the smell of the ammonia made my eyes water more than any box dye I've ever used. But that wasn't the issue. I asked for light brown. I've not got nearly black hair. I followed instructions perfectly and I've washed it a couple of times for fading. It's black. Very saddening for the reviews :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Had a hard time it wouldnt wash out even after 4 showers it has never done thisIt was darker than usual can we take a shade lighter plz it looked close to black and was hard to wash out its never done this before I usually love your product thank you med brown with touch of auburn 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |