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Color Set
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66,736 Verificado Comentarios de clientes |
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A bit disappointedColor came out nicely but didn’t last long after a few shampooing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJiyeon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Nicht zu empfehlenStrapaziert die Haare extrem, Farbe ist nicht intensiv und nicht so wie bestellt, nicht zu empfehlen 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosManuela - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir stehen fest und immer hinter unserer eSalon Farbzufriedenheitsgarantie, daher werden wir gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten ausschau nach einer E-Mail unsererseits für das weitere Vorgehen! Wir schätzen Ihr Feedback sehr. |
color turned redgot some alergies in the back of my head and the color turned to be more redish and did not cover the grays very well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery. |
Greys are still lightMy greys are very light and it doesn't look good. That was my concern to cover from the beginning. The color is darker on the other hair as they were before. But the roots are much lighter. l left the color on the roots the longest as per suggestion. Please check and advice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabohi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was too darkI ordered a dark blonde, but ended up being a medium brown on my hair. Not happy 😐 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Sad results ☹️☹️☹️I love the way all the items are boxed with full on instructions ,but my results were not what I expected.. my hair was a red copper and I just wanted to make it a more rich red copper and it turned out dark brown wen my results were supposed to be a medium brown copper golden . I’m so bummed out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArtemiza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Won’t be purchasing againI ordered this dye to specifically make my hair less orange/bronzed and it did the exact opposite. I even put in the specific instructions that that was my goal. I am highly disappointed and will now have to go to a salon to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCameron - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Won’t wash out.Been using this product since April. In the last couple orders it feel like I haven’t been able to get it out of my hair! It looks super greasy and feels gross. I have been dying my own hair for 10+ years and have never had this issue before. Once I finally get it out the color is good which is why I give it three stars. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not what I wanted at allWaste of time and money. The color sent made my hair darker instead of lighter no coper tones came out at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSierra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Canceling membershipI wrote to customer service asking for advice on getting my roots to match my too dark ends. I got an auto reply that the colorist would contact me but never heard from them. Switching back to either salon or drug store home coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |