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Custom Color Set
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66,566 Verified Client Reviews |
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Good colourKit arrived very quickly. Colour is good but would prefer greater grey coverage and slightly lighter shade of brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We are so happy to hear that you enjoyed the service and color so far. You'll be happy to know that we are able to adjust for better coverage if necessary. When logged into your account, you may request a modification at any time on your next shipment! We look forward to blending your color for you in the future! |
Uneven haircoloringI followed the directions, and the roots dyed great, but the time suggested was not long enough to dye the rest of my hair evenly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Not happy1st it gets delivered but I never received it. 2nd I get a new one sent to me, I'm so excited. After following the directions, I can't wait to see the light golden brown hair but to my extreme dissatisfaction there is no hint of light brown or golden. As a matter of fact, my hair looks slightly darker and extra soft from the conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
NOT EVEN CLOSE AGAIN!I put a picture of what my hair looked like after the last coloring and a picture of what I want. if you are not able to do this color please let me know and I will quit wasting my money and go back to getting my dye from sally beauty and supply 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal- We apologize that your most recent order did not turn out as you expected. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your hair color order accordingly. Please let us know if we can assist you further. |
Color badLooked green not right color needed to be more golden not brown 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSunny - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Dried my hairMy hair became very dried out 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValorie - We are sorry to hear that your hair became too dry after coloring. We would recommend using a hydrating mask to help lock in moisture as using chemical treatments of any kind on a recurring basis can dry the hair. We think our **[Deeply Invested Nourish Hair Mask] (https://www.esalon.com/products/v/101/deeply-invested-nourishing-hair-mask)** may be the perfect solution! This intensive conditioning mask is carefully formulated to help repair and renew damaged strands to soft, hydrated, and strong for a revitalized, healthy-looking shine. Try treating strands before coloring to help prep hair for a seamless, even application. Or nourish strands post-color to help seal in your hue with vibrant shine. |
reviewgray coverage is not great; my hairdresser says my hair is dry; color is darker than desired; but no brassiness 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Close, but......I like it, but still too brown and ash. I'm looking for more of a chocolatey red..... I guess I can't quite describe it..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRikki - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous two orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon. |
Not what I requested.I requested my color to be lighter - more blond and less red. My hair came out just as red and darker, which was not what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecile - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous three orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon. |
ColorIt's covering up some of the grey, but I'm noticing more and more of it showing after I color it. And I'm only talking about a week after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re sorry to hear that your hair color did not provide the best gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |