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Color Set
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66,689 Verificado Comentarios de clientes |
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They matched my faded current hair color and not the color I selectedI specifically stated I wanted a bold copper color and posted my current hair color that was dyed (I was disappointed by the current color I had). The dye turned my color no different color than it was previously colored to be. The result I got was a dark auburn... not an intense copper. Its deep color but not bold. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MoyenUn peu déçu car ne couvre pas à 100 pourcent les cheveux blanc et couleur trop sombre 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
Not what I'm looking forThe color it's not what I'm looking for and it only stays on my gray for up to two and a half weeks and then my gray is showing again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No shine to hair...Color was off. A lot of hair fall after rinsing. No shine to my hair after coloring. Ends were dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLezli - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
To much redIt was okay, but it put to much red in my hair......I was going for gold tones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Nice if they actually responded to any of my requestsThe color is pretty good. It is as expected and the quality is good. However, if you want to alter your color, you have to get hold of your "personal whomever". Yeah...they don't exist or could care less that you need help. Never hear back from anyone. EVER. So...went to Sally's and have figured it out on my own. Bummer though. I liked the convenience and consistency of the product. But if you like to change it up, there is no real easy way. Guess I'm done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynda - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service/colorist team. We're always looking to improve our service, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I did not like the productI want to cancel and close this account, I do not want the order shipped on 9/4, I never ordered any more product I wish to return it and want a full refund Product has ammonia and I’m allergic to ammonia , I had a reaction Please cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLolis - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Hair coloredAugust 20th, I got my hair colored a week later gray started coming through. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrude - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyMy hair didn’t look much different then before I colored it I followed instructions to the letter and it really didn’t look that good not much change and it washed out within weeks I’m not happy I’ve got better results with pharmacy colors. My gray is back after three weeks. Really not happy at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted more mahogany/copper brown-flat color no shineThe process was super long and all of the effort to wash it out was ridiculous. It took numerous rinses to make my hair just feel normal. The color is a flat brown, no reds shown through, and my roots are a different color all together. I will have to have my hair professionally fixed. I have never disliked my hair this much in a very very long time. It's not shiny and extremely dry too. I have had to purchase a deep moisturizing mask for my hair just to manage it. I am just not pleased at all with the results. The kit was nice- presentation was great, directions clear, and ease of the order etc... just not the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |