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Color Set
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66,655 Verificado Comentarios de clientes |
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Didn't cover grey :(Order took 9 days to come (even paying for fast track) when it arrived it was like Christmas, beautiful box with it all set out and the extras I'd ordered. Loved everything about it. Was worried that there wasn't enough dye as I have long thick curly hair. My instructions were to do roots then ends (in the last few minutes) which worried me as I'd not had a dye on my hair for years (how does this do full coverage) I followed the instructions and was easy to do, smells great! End result is disappointing, can still see grey hairs which is the main reason I wanted to colour my hair. I'd asked for it not to be brassy in colour which I received a call about and they altered it accordingly, but now it is quite yellow in colour :( not sure which would be worse. Will give a second try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Je n'ai jamais reçu ma commandeCommande passée le 11 septembre, et je n'ai toujours rien, et surtout aucune réponse du service client. Je me suis désabonnée, et je vous conseille de faire de même. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosManon - Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande de couleur de cheveux. Nous sommes plus qu'heureux de remplacer votre couleur pour vous. S'il vous plaît gardez votre œil sur un email de notre part! |
Colour was not as expectedI ordered a dark brown copper. I’m already dark brown. My roots came out ginger and still some grey. I did nit like it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very unhappyI haven’t even tried to use your product yet. I find this product very difficult to apply. I am very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberlee - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Didn’t satisfy 😒Colour didn’t cover my grey hair this is the reason I didn’t like it and never gonna order it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Sticky and greasyThe color looks as I expected, however my hair is extremely sticky and greasy after washing multiple times. It looks like I put a lot of oil in it and I can barely brush through it. Is there a solution to this? I am not happy that I will have to re-wash and can’t wear my hair down because of this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dry Hairthese past few hair colors I have received have left my hair extremely DRY!!!! After rinsing off the color my hair was stiff and dry feeling! Not impressed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We're truly sorry that your hair has been feeling dry lately. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very desapointre touch my gray hair it did not work my hair still gray I ask to change my color and I don't see that difference my greys look lighter than before 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Loved the color in FIRST shipmentWhen you order from this company, there is a separate charge for root color and ends color. Surprise!! Shipments come on time, quality is good, but customer service is inadequate. Never got the same root color twice no matter what the bottle was marked, no refunds. Sents pics as requested and got nothing but arguments from sarcastic colorists. Don't get involved. It's like taking on a part time job. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI fell this one had more brown and not red . Even my coworker noticed and said the color looks darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |