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Color Set
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66,541 Verificado Comentarios de clientes |
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Not happyMy hair didn’t look much different then before I colored it I followed instructions to the letter and it really didn’t look that good not much change and it washed out within weeks I’m not happy I’ve got better results with pharmacy colors. My gray is back after three weeks. Really not happy at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wanted more mahogany/copper brown-flat color no shineThe process was super long and all of the effort to wash it out was ridiculous. It took numerous rinses to make my hair just feel normal. The color is a flat brown, no reds shown through, and my roots are a different color all together. I will have to have my hair professionally fixed. I have never disliked my hair this much in a very very long time. It's not shiny and extremely dry too. I have had to purchase a deep moisturizing mask for my hair just to manage it. I am just not pleased at all with the results. The kit was nice- presentation was great, directions clear, and ease of the order etc... just not the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GoodGood product, wish it had more of a blended color thought. Definitely need to add highlights or lowlights to your hair after using this to give it more depth 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI have med. brown hair and for many years I been coloring it awesome reds! I told these people I’m a true brown but color red, my color they sent me, it made me dark brown 🤬 I wanted my formula to be a red color!!! Very very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAccja - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HORRIFICI specifically asked for something that wouldnt make my hair brassy, specifically wanted another color - my so called stylist changed my order and now my hair is ORANGE - she is horrible, never ever use Yesenia Escamilia - I want a full refund and am reporting to the BBB 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wantThe product itself is great. Wipes to remove dye on skin works great, didn't dry out my hair, didn't have any toxic smell, easy to follow instructions, and plenty of product to cover my long hair with excess still left for the final rinse (my hair is 1/2 way down my back). However, the color I want just does not seem possible with their formulas. I keep getting dark brown, when I want there to be noticeable purple in my hair. I've tried several alterations to the formula with none producing satisfactory results, which is a shame. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLIsa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very easyThought that the color would be lighter like the picture. Its dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color is not what I expected.Please cancel all future shipments. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLecia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis colour seemed darker and duller than the last time. I was not happy with the result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color sucksNo where near the right color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |