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Color Set
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66,541 Verificado Comentarios de clientes |
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Pros and ConsI like the color but it does not keep the grays colored for very long. It covers the grays just as long as the box kind that I buy for $9. Not sure that triple the price is worth: delivery, the stain guard, I just use Vaseline anyway. I would rather an extra pack of sulfate shampoo to make the color last longer, than the pack of stain guard. I have had it delivered 3 times so far, but am considering cancelling. The salon can color my hair for $30 as I just color it brown, no hi-lites or anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI was looking for a honey kissed brunette and instead my hair is now copper brown. While I am happy it is lighter in tone from my natural color, the actual color is way too orange. This is not the sun kissed brunette color I was hoping for. It almost looks like I had red hair and failed at dying it brown. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair orangeYikes. Turned my hair orange and I needed to go see a professional to fix. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
color changeI had requested a lighter color and I got the opposite. I got a dark burgundy, I have washed hair a couple times now and the roots are orange. I sent an email out 5 days ago and no response. products are awesome but not sure what happened this time. I will give another try and see if I can get what I want before I move on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia - Thank you for reaching out. We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Second time and still not happyI really really wanted to like this product. In fact even after not getting the results I wanted the first time I tried again. I loved how a colorist called me to see what we could do to get the results I wanted. And while the color is better, I cannot get over the nasty feel of my hair. It is not soft like it usually is when I use other products and my hair feels like it has a thick coating on it. It almost feels greasy yet dry at the same time. Not sure how that is even possible but it is. It is a great concept but the product is definitely NOT salon quality like they say. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Very fast fadeFaded very fast. Not impressed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
AwfulDont bother spending extra money for them to prepare your color...this lasted only 3 weeks, IF THAT! HORRIBLE! OVER the counter is way better! BEWARE!! SAVE YOUR MONEY 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Soooooooo much plastic and dry hairThe colour seems OK but it's really dried out my hair even though I only did the ends for the last 5 minutes. I had to use my own shampoo and conditioner after the ones provided to get the knots out! However I was pretty shocked at the amount of plastic in the packaging - everything in sachets, then in plastic tray... one of the reasons I won't buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Great customer serviceI appreciate the wonderful staff. You all are very friendly, knowledgeable and eager to help quickly. My only disappointment is that I can’t seem to get my hair to turn out as well as your stylist got it to look at my initial visit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left my hair feeling extremely dryI was looking forward to this kit. Unfortunately, the dye left my hair feeling very rough and dry after the application. I have really short hair and the formula did not cover all the grays even though my hair was completely saturated with product. The final color was nice, but nothing out of the ordinary (I have obtained better-looking hair, color-wise, from store-bought dyes). Also, I wish there was a way of choosing the size of the bottle; I had so much left over even after having covered my entire head. I followed the instructions and used everything but it felt like a waste of product!! And it didn't even cover the grays!! Ugh. Updated my review to 1 star because the customer service attempted to remediate the situation by offering me free color. If only they would have read my review indicating that the product damaged my hair...oh, well. Back to finding affordable quality hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |