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Color Set
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66,516 Verificado Comentarios de clientes |
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This is my first time to color my own hair!This is my first time to color my own hair at home. Honestly, it wasn't easy nor hard. It took a lot of time though. Unfortunately, I didn't get the result I wanted. My hair has the same color as before. For my second shipment, I requested a lighter color this time and hopefully, it will work out the second time around. Oh, by the way, I love the free shampoo and conditioner. It makes my hair smells so good and very soft. Surely will add the duo on my next shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
VolBonjour Je n’ai jamais commandé ce produit. J’ai seulement profité de l’offre du 26 juillet. Je demande à être retirée de votre liste de toute urgence et à être remboursée. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValérie - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Coloration abonnementColoration à base d'amoniaque se que je ne souhaite pas , trop toxique et abonnement sans me demander mon avis 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaetitia - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
I'm trapped!I've asked three times to be let out of this system. Every month I get a perky email saying my color is being concocted. Your site says you're dedicated to my satisfaction. Want to re-read this? Let me out!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Thank you for reaching out! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still not what I wantMy hair color was still WAY TOO DARK!! This was my 2nd attempt at using this service but I don't think it will ever get right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very harsh, too dark, pulled redThe good news is the color is beautiful and rich, but way too dark. I specifically asked for an Ash color, and I was sent light brown with a red neutralizer. I tested first, and it seemed fine. Followed instructions to a "T" and it was a very messy process. The smell was HORRIFIC, like ammonia I think but I have a bad sense of smell and yet it overpowered me. My hair came out WAY TOO DARK and RED AS ALL GET OUT, and very very dry. My scalp itched for days after I used it. I am very disappointed and now have to pay for a color correction at the salon because I want to avoid more dry damage if I use a lift to pull the color. I'll stick with Sally Beauty and mixing my own, or out of the box works fine for me. This was not a good experience, and I've been coloring my own hair for 20 years. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTaryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Standard hair dye£25 taken from my bank for a standard hair dye. What a rip off! Cancelled promptly will not be renewing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - Thank you for your feedback. We apologize for the disappointing experience you had with the price of our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. |
Furious with results😡I ordered ash blonde to do my roots and it turned my hair red, 😡😡😡😡 I’m very upset with the results, it also dyed all my highlights red. 😡😡😡 I always use an ash blonde color and never had this happen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair color doesnt stay longI have oily hair and i have to wash it everyday. so the color doesnt stay as well as i would like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadison - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Hair Flashes Red and Customer Service is HorribleI've worked with them stylists to try to fix my hair color during an extended period of time and it hasn't worked through the last hair colorings. They won't credit me back shipping since I don't want the hair color and want it returned but they won't do it because it's policy. I'm returning back the additional order they've shipped out to me. But I lost the shipping cost on that as well. They could credit me back for the last hair color treatment since they say they offer 100% satisfaction guarantee but they never offered it when I was on the phone with them. I can't talk to them anymore because my blood pressure is worth more to me than arguing with them. With that said, have canceled my relationship with esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSantos - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |