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Color Set
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66,637 Verificado Comentarios de clientes |
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Wrong color combinationdid not come out same color as in the picture 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ruined my hairI was referred to try this out and thought 'how cool, build a hair color for your hair!' Wrong. I've colored my own hair COUNTLESS times and it's not that hard to do. But, i don't know WHAT went wrong, or what was actually IN these products but it completely ruined my hair. I had semi-thin hair, but after using this TWICE my hair was so thin you could see a whole run way of my white scalp when i'd part my hair. It was HORRIBLE and extremely notice able. I was even question by my family if i was going thru issue because my hair was so thin!! Once I realized it's THIS product - I had to cancel my subscription. I spend HUNDRED of dollars on tape-in extensions to feel better about myself, then after about 3/4 months I cut all my hair off to remove the damaged/extremely thin hair. Now, my hair is finally getting back to normal. I am SO upset but i'm so glad to be rid of this. Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team |
Wrong colorIt could be a miscommunication but I gave a clear picture of the color I was wanting which was light pinkish brown. I had dark blond hair and the result came to a complete black, and don't know why this happened. She told to wait 2-3 weeks to apply another color. It was not cheap and I would have to go back to drug store brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAtsuko - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is auburnThere is no blond at all and I followed the instructions to the letter :/ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team |
DesabonnementJe ne souhaite plus recevoir les colorations Mère de votre comprehension 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine F. - Nous sommes désolés d’apprendre que nous n’avons pas répondu à vos attentes. Nous serions ravis de vous satisfaire et nous espérons que vous aurez un moment pour nous dire comment nous pouvons nous améliorer. Souvenez-vous, notre Garantie Coloration Heureuse est primordiale pour nous. Vous serez contactée par notre Service Client dans quelques instants. Votre équipe eSalon |
Changer l'odeurLa couleur est très belle la seule chose que je n'apprécie pas trop c' est l'odeur qui est très forte 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine B. - Nous nous excusons pour la gêne occasionnée pendant l’application de votre coloration. Nous utilisons des ingrédients et des pigments de haute qualité dans nos formulations de niveau professionnel. Votre avis compte et nous sommes ravis que vous ayez pris le temps de le partager avec nous. Vous serez contactée par mail par l'un de nos conseillers dans quelques instants. Merci de votre compréhension. L'équipe eSalon |
Great packaging...crappy product. The packaging is fantastic but when it comes to hair care it's what's inside that counts. The dye, shampoo, and conditioner all suck. After the first time using it a ton of my hair fell out. I chalked it up to diet changes at the time but the dye I'm sure didn't help. It was impossible to wash out and left my hair feeling gross and dry. I've given feedback and kept my subscription going hoping for improvement but nothing ever changed. In my experience a box dye is cheaper and better quality. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Always blackThe people worked hard to get my color right but always black , I end subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color offI used the new color that you sent, but it is very red/auburn. It is beautiful, but just not the right color yet. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gorgeous presentation, BUT the smell! :(It all came in such a beautifully and personally prepared and perfect package. Absolutely blown away by the whole process; the order, the personal colourist, the precise and very carefully color mixture, the charts, direction, etc....but when I opened the bottles and started to make the mix, the smell was beyond anything I had ever encountered. The ammonia, yikes. Not good, not healthy. When I wrote the E alone Care Team Member was kind enough to quickly respond with: "The odor is caused by an ingredient in your permanent color called ammonium hydroxide, which is a solution of ammonia in water. It allows your hair follicles to totally absorb the dye, so you can fully penetrate your hair with color and get total coverage that’s long lasting. While it has a strong smell, we believe it is a safer and a much more effective choice than other color substitutes out there used by other color companies. When I color my hair, I like to apply it in a well-ventilated room with windows or doors open to ventilate the area. I find it really helps with the strong smell." This was information from the e salon help line. I could feel and taste the smell on my tongue, it was so extreme. I am so bummed out for this. Thank you for trying to be my new e salon. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHappyHair48 - We truly appreciate your feedback, and we apologize for any discomfort during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope you have found the information helpful. Please feel free to contact us if we may be of further assistance. |