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Color Set
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66,516 Verificado Comentarios de clientes |
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the applicator bottle always seems to have a problemSometimes the hole at the tip is too small and you can't get anything out. Sometimes its too big and the lotion comes out too fast. Often, including this time, it leaks from under the screw cap. The lotion ran all down my forehead and made a mess. I couldn't use the bottle at all. The result on my hair was good coverage and nice and shiny. The product is good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne T. - We apologize for any discomfort during your color application. We're always looking to improve our service and products, and truly value everything our clients say. We are so happy to hear you are loving your personalized color. Please keep your eyes out for an email from us shortly. Thank you for your patience. eSalon Team |
Not used yet..I havent used yet... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayma R. - Thank you for your interest in eSalon! Don't hesitate to give us a feedback once you have colored your hair. eSalon Team |
DOESN'T COVER MY GRAY AS EXPECTEDAFTER RECEIVING MY LAST ORDER, I QUICKLY REALIZED THE FREQUENCY IN WHICH I WAS HAVING TO TOUCH UP MY GRAYS. DOESN'T WORK FOR ME IN THIS REGARD. WILL NOT ORDER MORE. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We apologize that your color results fade faster than you are expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Cotton candy pinkAfter several discussions with the stylist, I was shocked when I colored my hair. It was pink, cotton candy pink. I had to go to a dollar store to get a cheap bottle of hair color. It actually turned out the way I had asked esalon to make for me. I was credited for the color but would have had to pay the shipping to get my money back on the other products that were useless since the color was not what I asked for. So read carefully about their 100% guarantee. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work for meI wanted this to be the one but sadly it didn't work. The color match was very nice and I liked it but, the color just fell off my grey hair. I only washed it 4 times in 2 weeks and I use a clear coat over my color and the best shampoo for colored hair, but this color just came right off my grey hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right |
Wrong color combinationdid not come out same color as in the picture 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ruined my hairI was referred to try this out and thought 'how cool, build a hair color for your hair!' Wrong. I've colored my own hair COUNTLESS times and it's not that hard to do. But, i don't know WHAT went wrong, or what was actually IN these products but it completely ruined my hair. I had semi-thin hair, but after using this TWICE my hair was so thin you could see a whole run way of my white scalp when i'd part my hair. It was HORRIBLE and extremely notice able. I was even question by my family if i was going thru issue because my hair was so thin!! Once I realized it's THIS product - I had to cancel my subscription. I spend HUNDRED of dollars on tape-in extensions to feel better about myself, then after about 3/4 months I cut all my hair off to remove the damaged/extremely thin hair. Now, my hair is finally getting back to normal. I am SO upset but i'm so glad to be rid of this. Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team |
Wrong colorIt could be a miscommunication but I gave a clear picture of the color I was wanting which was light pinkish brown. I had dark blond hair and the result came to a complete black, and don't know why this happened. She told to wait 2-3 weeks to apply another color. It was not cheap and I would have to go back to drug store brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAtsuko - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is auburnThere is no blond at all and I followed the instructions to the letter :/ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! eSalon Team |
DesabonnementJe ne souhaite plus recevoir les colorations Mère de votre comprehension 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine F. - Nous sommes désolés d’apprendre que nous n’avons pas répondu à vos attentes. Nous serions ravis de vous satisfaire et nous espérons que vous aurez un moment pour nous dire comment nous pouvons nous améliorer. Souvenez-vous, notre Garantie Coloration Heureuse est primordiale pour nous. Vous serez contactée par notre Service Client dans quelques instants. Votre équipe eSalon |