|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Very very unhappyI will be cancelling my subscription. I colored my hair last night and I have an appointment today to get this color stripped out of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShellie - We're truly sorry that our Made For Your custom color did not provide the results you expected. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçueContente d'avoir reçu le colis et hâte de faire la couleur. Malheureusement résultat final extrêmement déçue. Je suis brune foncé ayant l'habitude de changer de couleur étant passé du red wine à du cuivré pour revenir à ma couleur naturelle, j'ai voulu revenir au cuivré. Le résultat je suis tjs brune avec des reflets "cuivré". Les produits sont bien on se croit sortie du salon de coiffure mais la couleur pas au rdv. Vraiment déçue.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAries - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Color is good, but product makes my hair waxyThe color is great. I wish that was enough, but as soon as I go to wash out the product, my hair turns heavy and waxy! I have to wash it 7-10 times just to get the wax out of my hair. It's bizarre, and incredibly frustrating. When I used this same product years ago it did not do this. Unfortunately, for this reason, I won't be purchasing this product again. Back to the salon. 50 de 65 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMindee - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Une grosse arnaqueCe site est une grosse arnaque. Vous êtes attirée par la promotion du pack à 10€ et vous vous retrouvez à souscrire un abonnement que vous n’avez jamais accepté et prélevé de 25€ par mois sans votre aval. De plus la couleur ne tient pas bien. Elle commence à partir au bout du 2ème shampoing! De plus je n’ai jamais reçu la dernière soit disant commande qu’on m’a facturé 25€ et le service client ne veut rien savoir. Et refuse de me rembourser! Je vais signaler ce site à 60millions de consommateurs! Je ne recommande pas de site! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaryem - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. eSalon offre plein d’options pour vous : si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Vous pouvez aussi choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… |
Grey CoverageI was disappointed with the grey coverage of this product. Even though I followed all directions the grey hair was a red color and the rest of my hair was brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not go goodI ordered ash blonde and now my hair is red... I had dirty blonde/light brown hair with blonde highlights before and now my hair is this red orange color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Fade-awayThe color was right but it faded after the first week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJackie C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. eSalon Team |
AccountvanceldAccount cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDonna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
the applicator bottle always seems to have a problemSometimes the hole at the tip is too small and you can't get anything out. Sometimes its too big and the lotion comes out too fast. Often, including this time, it leaks from under the screw cap. The lotion ran all down my forehead and made a mess. I couldn't use the bottle at all. The result on my hair was good coverage and nice and shiny. The product is good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoanne T. - We apologize for any discomfort during your color application. We're always looking to improve our service and products, and truly value everything our clients say. We are so happy to hear you are loving your personalized color. Please keep your eyes out for an email from us shortly. Thank you for your patience. eSalon Team |
Not used yet..I havent used yet... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJayma R. - Thank you for your interest in eSalon! Don't hesitate to give us a feedback once you have colored your hair. eSalon Team |