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Color Set
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66,516 Verificado Comentarios de clientes |
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Wrong colorI was sent the wrong color. I wanted the red color that was brighter. This one is too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Highlighter turned hair blue/grey-Awfulcolor was fine but highlighter even following all directions exactly turned my hair blue/grey it was awful! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty but sadly, not my colorIt was a pretty color, but for the money would have hoped for a closer match. I will try again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Leider nicht so geworden, wie erhofft.Leider ist der Ansatz wieder zu krass und die Spitzen und Längen gar nichts 😢 schade. Ich bin enttäuscht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy H. - Es tut uns leid zu hören, dass die Farbe Ihren Vorstellungen nicht entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Vielen Dank für Ihr Verständnis. Ihr Team von eSalon |
poor qualityThis is terrible hair color. It doesn't cover even after leaving it on for 45 minutes. I have had the color reformulated twice -- still terrible. The first order I received was great but after that they have all been horrible. Maybe it's a trick to get a person hooked on the plan - send one good bottle and all the rest are junk. Don't waste your money! This is a terrible product. Now after spending 45 minutes coloring my hair I have to do it again to cover roots. What a joke. I wish I had never been so stupid as to purchase this product. Don't believe the ads - it's a terrible product. I would give zero stars if I could. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Did not touch my grays!I did everything it said. It didn't touch my grays at all. Just as bright as ever! Not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color wasn't quite rightMy initial first order and the custom color set was a darker color than I preferred and I felt that the new hair color looked more strawberry blonde than the warm blonde I was looking for. They were great about correcting my color and sent me a new custom color for free. I really wanted a lighter blonde color, but doing that on already colored hair was not advised, and it was recommended that I try the highlight kit, so I added it to my order. When my next order arrived, I applied the base color and it still wasn't quite the color I wanted and I waited for a week to add the highlights. The Highlight color and application was just what I was looking for with the pop of blonde and it blended well with the base color. About a month later I went to my regular hair stylist for a cut and she was impressed with my highlights. I am very pleased with the color and look. The highlight kit will be what I look forward to with my color process going forward! 42 de 46 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdriel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
InexistantJe nai jamais reçu la commande 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilhem - Merci de nous avoir contactés ! Nous sommes désolés d’apprendre que votre commande eSalon n’est pas arrivée chez vous. Nous vous avons envoyé un email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus de détails. |
didn't like the color even if I'd use the same combinationI didn't like how my hair looks after this kit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received itI live in NC Tracked the package leave NY to Las Vegas NV to ILL to PA? And then it noted that wasn’t logged in? I guess I won’t get it in time for the wedding tomorrow(?)!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEip - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |