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Custom Color Set
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66,516 Verified Client Reviews |
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Hair colorThe coloring solution was too thin. It didn't give any shine and was dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Could be betterMy hair feels dry and not all the grays covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We’re sorry that you were unhappy with your results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color Was DullColor was really dull. Formula used during my last visit to salon didn't smell this bad. Used shampoo and conditioner provided, but hair felt like straw afterword. Had to wash and condition several times to get softness back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great color, butThe color was not consistent throughout my hair. Some places didn't even take the color. The mixture was well mixed, every strand was saturated very well and directions were followed exact. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results. |
Shade was disappointingI fear my original shade was shipped. The last time I got a kit I had asked to have some of the Red Removed and a tad lighter I believe. The kit I just used was dark and had too much Red highlights in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolly - Upon reviewing your profile, we see that we spoke with you and it appears that we did adjust your color for you. Thanks for choosing eSalon! |
Different from the ones I got before......it came out a at least two shades darker (supposed to be a 4 and it was more like a 2), the red wasn't noticeable and it faded quickly. I'm not sure what happened because I've used the same formula before and gotten great results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle - We apologize that your color came out darker than you were expecting. Upon reviewing your original formula and seeing no changes, we would like to remind you not to pull roots applications through to the rest of your hair, as this will darken your results. We see that your colorist has since received your feedback and adjusted your custom formula to help lighten your color back. We look forward to seeing your results! |
Not covering all tha grey hairI have thick hair and last time I had to leave the product more time as recommended because, after the time still you can see the grey hair. Unfortunately because the formula is not really good, now my color is almost black!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Last orderThe last order was ok. I wanted to go a couple of shades lighter for the summer months, but don't think that happened. 0 of 0 people found this review helpful. Did you? |
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Not happyI am very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaTia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My thoughtsTurned out a bit too red for my liking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllyson - We're sorry to hear that your color turned out too red. We see that your colorist carefully reviewed your comments and adjusted your custom formulation accordingly. We hope to hear your feedback on this adjusted color soon. |