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Color Set
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66,516 Verificado Comentarios de clientes |
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Too Red instead of a soft blondeTried 2 times this time and getting redder, have the tints and nothing seems to take the red out. It’s a strawberry blonde now and dislike it very much. I will stop for now and pull the color out and add the color I need. But Thank you. It’s just not working, like it used to with the lightest blond. I have tried to explain but noticed no change. So thank you 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too much REDI have been trying to change my hair to Medium Blonde (Ash). I have used the kits you sent me except for the highlights. I don't want to put blonde highlights over red hair. I am sure that the red is from my medication. Do you have any other ideas for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CancelI want this account canceled. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Still not the color I'm wanting.My hair is still coming out that copper color.. I just don'e like how it looks at the end. It's disappointing because my hair feels so soft and looks so shiny after, that I wish the color would turn out!:( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover the gray as I needed it to.Aside from the color being too light, which I assume eSalon can do, the color did NOT cover the gray. This is the reason why I started going to a salon years ago to get a better product that covered my stubborn gray as opposed to the L'Oreal or similar you can get at the grocery store. We'll see if they can improve on that, but I'm skeptical. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
It was okayThe color didnt stay long i know if i was not right shampoo but it was alright. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfied/disappointedDidn’t cover my grays 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We are sorry to hear that your gray's were not covered. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CouleurTres jolie couleur mais au bout de 4 shampoings les cheveux blancs de nouveau visible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinne C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. L'équipe eSalon |
Color nice but seems to dry out my hairMy hair has always been oily but the products have dried out my hair too much 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team |
BalayageBalayage râté pour moi. Cheveux trop long, Ce fut trop compliqué à faire. Je vais d'ailleurs, me faire couper les cheveux courts. Emmanuelle 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmmanuelle L. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Coffret Balayage. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider ! Vous retrouverez plus de détails dans l’e-mail envoyé. L'équipe eSalon |