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Custom Color Set
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66,516 Verified Client Reviews |
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NOOOOTerrible did not change my hair color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison - We apologize that your results did not deliver the difference you were expecting. Upon reviewing your account, we see you contacted us and we issued a refund accordingly, per our Satisfaction Guarantee. We'd like to assure you that we would be happy to adjust your custom color at any time in the future should you reorder, and we hope you again accept our apologies. |
Reformulated Custom Hair ColorWith regret, the reformulated product did not meet my expectations. The color faded too quickly despite infrequent hair washings ( 2-3 days). This product is not for me. It also does not provide long lasting grey coverage in comparison to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeliza- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and turned off your Hair Color Plan. Again, we apologize that you were not 100% satisfied with your experience. |
My greys have to to a pink tone not what I expected! 😔With high hope of complete grey coverage my kids asked "Why did I color my white hair PINK" yes Pink.... With that said I am let down! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorColor only stayed about a week and then my roots started showing gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not interested at this moment...Thank you for reaching outNot interested 0 of 0 people found this review helpful. Did you? |
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Not as decribedI wanted a lighter color but instead it was the same or even darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Hard to rinse outIt took 5 washes to get it out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that you were unsatisfied with your custom color and that it was hard to get out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I did pretty dang good for never having done this before!Well it was my first time with e-Salon so I’m sure that part of this could be user error. I did find it hard to wash out and make sure that I got it all out. I did this application June 1st and I am already seeing my gray roots. But that could have been my error. I have never colored my own hair all by myself before. I think that I should have gone a little darker, but I’m not sure. I learned a lot for my first time and the customer service was outstanding. I needed to call in twice and have them reship. But they had no problem with my request and changed the shipping address from my work to my home to help ensure that I received my shipment. I am willing to give this another shot and see if I can make this work. 0 of 0 people found this review helpful. Did you? |
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Did not want a second orderIn my first order I specifically mentioned in the email that I did not want another order and a second order was shipped out to me and my credit card used without my authorization. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrina - Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Since you were unaware of your plan, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
horrible productIt did not color my hair as it was supposed to. It also made no difference what so ever. I do not recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - We apologize that your results did not meet your expectations. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color better tailored to your goals. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |