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Custom Color Set
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66,516 Verified Client Reviews |
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Colour Hair ColourThis bottle didn't seem to take as well as the previous bottle and seems to be fading very quickly. I don't know if keeping it on my hair for longer would rectify this but I am a bit disappointed with this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We apologize that your color did not stay as long as expected. We see that you contacted your colorist about this matter and we made adjustments that you love! We value your experience as a client, and we're glad we were able to match you with the right formula for you. |
Minimal coverageI colored my hair June 29th and it's now July 17 less than 3 weeks since I colored and my grey hair is already showing to the point where I need to re color. With my normal hair color I can go 4 maybe 5 weeks without having to re color. I would definitely not purchase this again. Especially since the price jumps from $10 to $20 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Too dark too brassyIt's too dark and still too brassy. I can't see the golden in it. I'd rather have a medium brown, much more golden with a hint of copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very disappointed with this product. I will NOT use it againPlease cancel this account. I will not use this product again!! 0 of 0 people found this review helpful. Did you? |
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Please lightenThe color was much too dark brown. My hair is lighter brown with natural copper highlights and salon blonde highlights. Please make the brown lighter and increase the copper some or add dark blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. We see that you contacted your colorist and we adjusted your color for you. Upon reviewing your account, we're glad to see you enjoyed the results of the changes we made! |
Good quality dye, hate the colorThe dye itself is great- it does not damage your hair and the kit is a good deal. But the color did not meet my expectations and looks HORRIBLE on me. 0 of 0 people found this review helpful. Did you? |
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Color does not lastI have grey hair only in the front but used it in all my hair. Love the shade of color but it barely lasted for 2 weeks. I also do not like the strong odor, 0 of 0 people found this review helpful. Did you? |
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Grey coverageI still had a few resistant grey hairs 0 of 0 people found this review helpful. Did you? |
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COLORWAS WAY TOO DARK 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not desired color after 2nd attemptThis was the 2nd attempt to go to medium brown and my husband said I looked like an orangutan! Definitely was not planning on the orange head of hair! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |